At a Glance
- Tasks: Lead and manage the Business Support team to enhance efficiency and compliance.
- Company: Join FM Conway, a family-run business with over 60 years of experience.
- Benefits: Enjoy 23 days holiday, a company pension, and access to an on-site gym.
- Other info: Be part of a culture that values care, innovation, integrity, and excellence.
- Why this job: Make a real impact by supporting a diverse range of internal and external stakeholders.
- Qualifications: Proven leadership experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
FM Conway is currently recruiting for a Business Support Team Leader to work within our Central Services division. As our Business Support Team Leader, you will lead and manage the day-to-day activities of the Business Support team and ensure that all relevant systems and procedures are consistently applied, reviewed and improved as appropriate to deliver efficient and compliant support to the business and its employees. This role is a full-time, 11-month fixed-term contract based from our head office in Sevenoaks, Kent.
The duties of the Business Support Team Leader will include:
- Working collaboratively with key senior stakeholders across various levels to understand the needs of the business regarding administration processes and solving any issues that arise.
- Overseeing the engagement, performance, wellbeing, career development and motivation of the Business Support team.
- Completing regular reviews of administration tasks and responsibilities to facilitate continuous improvement, efficiency, best practice and compliance through recommendations for change.
- Approving and coordinating annual leave for the team, to ensure appropriate cover to fit the business needs.
- Producing reports when requested for managers, heads of divisions and other service departments with employee or financial data as and when required.
- Completing allocated ETS (electronic timesheet) data entry according to agreed company protocols, best practice, and timelines to include all related processes and reporting.
- Completing Oracle requisitions for all departments relating to workshop, stores, and materials.
- Attending meetings and supporting the implementation of the new time and attendance system.
What skills and experience do you need?
We are looking for an experienced Business Support Team Leader with proven experience in leading and managing a team, as well as engaging with a wide range of internal and external stakeholders in person and/or via email. You will have excellent attention to detail and a strong customer focus. You will also have strong experience working within a business support role. To be successful in this role, you will need strong IT skills and an organised approach.
What benefits will you receive?
As our Business Support Team Leader, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and Central Services Division:
FM Conway is a business of families with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
The Central Services division at FM Conway is a key support function that underpins the effective operation of the entire business. It brings together several core areas, including Business Support, Recruitment, Customer Care, Equity and Diversity & Inclusion (EDI) to ensure that both our internal teams and external stakeholders receive a consistent and high-quality service. From delivering professional administrative support and managing end-to-end recruitment processes, to resolving customer queries and driving forward our commitments to inclusion and community impact, Central Services plays a strategic role in promoting operational excellence and supporting the company's values. With a strong focus on collaboration, service delivery, and continuous improvement, the division is integral to FM Conway's ongoing success and reputation.
So, if you would like to join the team as our Business Support Team Leader then please click apply today, we’d love to hear from you!
Closing Date: 15/06/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!
Locations
Business Support Team Leader - FTC in Kent, Maidstone employer: FM Conway
FM Conway is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture enriched by collaboration and continuous improvement. Located in Sevenoaks, Kent, our head office provides access to fantastic benefits such as career development opportunities, a subsidised restaurant, and an on-site gym, all while fostering a diverse and inclusive environment where every individual is valued. Join us to be part of a family-oriented team dedicated to innovation and excellence in delivering sustainable solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Team Leader - FTC in Kent, Maidstone
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like FM Conway.
✨Showcase Your Leadership Skills
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We think you need these skills to ace Business Support Team Leader - FTC in Kent, Maidstone
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to FM Conway.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of FM Conway. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at FM Conway
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with FM Conway, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at FM Conway, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for FM Conway could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at FM Conway as they’re likely seeking a candidate who can enhance their workplace culture.
