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For Companies At a Glance
- Tasks: Provide IT support, maintain hardware, and ensure system reliability.
- Company: FM Conway is a leader in sustainable transportation solutions with over 60 years of experience.
- Benefits: Enjoy 23 days holiday, training opportunities, gym access, and health support.
- Why this job: Join a dynamic IT team focused on innovation and professional growth.
- Qualifications: GCSE level or equivalent; strong PC and network knowledge required.
- Other info: A driving license is essential for potential site visits.
The predicted salary is between 28800 - 42000 £ per year.
Overview
FM Conway is currently seeking an IT Help Desk Engineer to join our busy and thriving IT Team. As our IT Help Desk Engineer you will provide service desk support across the business. You will play a key role in implementing, administrating, and maintaining a variety of hardware, software and network products including all variants of Microsoft Windows. This is a permanent, full-time position based from our head office in Sevenoaks, Kent.
Responsibilities
- Maintaining and improving the company\’s hardware, network and other computer equipment and records
- Ensuring that the reliability and security of the system is always maintained
- Monitoring the systems performance and undertaking maintenance and upgrades as required
- Supporting other team members with their workload as required
Qualifications
We are looking for a passionate IT Help Desk Engineer who has a strong understanding of PC hardware, peripheral devices and has basic network experience. You will have experience with Active Directory and password re-sets, Microsoft Office support, Office 365 and demonstrable experience of applying technology to benefit the business. It is essential you have an excellent understanding of Microsoft operation systems, Microsoft Office products and you will be educated to GCSE level. You may be required to attend site visits therefore, a driving licence is essential for this role.
About FM Conway
FM Conway is a business of families with over 60 years\’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
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IT Help Desk Engineer employer: FM Conway
Contact Detail:
FM Conway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description. Make sure you can confidently discuss your experience with Microsoft Windows, Office 365, and any relevant network protocols during your interactions with us.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. This will demonstrate your ability to handle the service desk support role effectively.
✨Tip Number 3
Network with current or former employees of FM Conway, especially those in the IT department. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Be ready to discuss your understanding of system reliability and security. Prepare to explain how you would monitor system performance and undertake maintenance, as these are key responsibilities for the role.
We think you need these skills to ace IT Help Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Help Desk Engineer role. Emphasise your understanding of PC hardware, Microsoft operating systems, and any support experience you have with Microsoft Office and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to contribute to FM Conway's IT team. Mention specific examples of how you've successfully supported users or improved system performance in previous roles.
Highlight Relevant Qualifications: If you have any certifications or training related to IT support, be sure to include them in your application. This could include any courses on Active Directory, network management, or customer service in a tech environment.
Showcase Soft Skills: In addition to technical skills, highlight your soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for supporting team members and ensuring effective service desk operations.
How to prepare for a job interview at FM Conway
✨Show Your Technical Skills
Be prepared to discuss your understanding of PC hardware, Microsoft operating systems, and network basics. You might be asked to troubleshoot a common issue, so brush up on your problem-solving skills and be ready to demonstrate your knowledge.
✨Understand the Company Values
FM Conway values Care, Innovation, Integrity, and Excellence. Familiarise yourself with these core values and think about how your personal values align with them. Be ready to provide examples of how you've embodied these values in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with a frustrated user or managing multiple support requests. Practise articulating your thought process and the steps you would take to resolve issues effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the IT team’s projects or the company’s approach to technology. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
