At a Glance
- Tasks: Manage vehicle maintenance and ensure compliance with regulations while minimising downtime.
- Company: Join FM Conway, a family-run business with over 60 years of experience in transport solutions.
- Benefits: Enjoy 23 days holiday, pension, life assurance, and health support.
- Other info: Join a diverse team that values individuality and offers great career growth opportunities.
- Why this job: Be the key contact for fleet maintenance and make a real difference in our operations.
- Qualifications: Previous service advisor experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Workshop division. As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full-time position based in Dartford, Kent.
The duties of our Service Advisor will include:
- Acting as a principal point of contact for enquiries regarding transport and fleet maintenance queries
- Liaising with third party workshops and leasing companies on booking requirements and ensuring associated paperwork is received and correct
- Utilising the booking management system to notify operational teams on booking dates
- Checking the fleet tracking system, Samsara, and liaising with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking
- Raising and closing job cards within Freeway, ensuring all required and relevant documentation and backup information has been uploaded within the job card
- Dealing with enquiries and booking in vehicles at the service counter in workshop reception, listing any known drivers' defects and communicating to the workshop
What skills and experience do you need?
We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role or similar position.
What benefits will you receive?
As our Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and the Plant and Workshop Division:
FM Conway is a business of families with over 60 years of experience creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people, and we are always searching for talented individuals to join our family. We manufacture a comprehensive range of high-quality aggregates, asphalt, and concrete products to serve our clients, and we have developed a portfolio of specialised manufacturing plants and a large fleet of delivery HGV and LGV vehicles. Our Plant and Workshop division is an essential part of our projects; without the correct plant or HGV/LGV vehicles, we wouldn't be able to transport our materials from our depots to our sites. Our team works hard maintaining our wide range of heavy plant and small tools which include excavators, dumpers, rollers, JCBs, bulkers, low loaders, grabs, tippers, bitumen tankers, relocate lorries, volumetric mixers, pavers, and planers.
So, if you would like to join the team as our Service Advisor then please click apply today, we'd love to hear from you!
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. At our heart, we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We believe in people, not algorithms. That's why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!
Service Advisor - Dartford, Kent employer: FM Conway
FM Conway is an exceptional employer located in Dartford, Kent, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Service Advisor, you will benefit from comprehensive training opportunities, a generous holiday allowance, and access to health and wellness resources, all while being part of a family-oriented team dedicated to innovation and excellence in transportation solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Dartford, Kent
✨Tip Number 1
Get to know the company inside out! Research FM Conway's values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various people, make sure you can confidently discuss your previous experience and how it relates to the Service Advisor role. Role-play with a friend if you need to!
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and helps you figure out if FM Conway is the right fit for you. Think about what you want to know about the team and the work culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on joining the FM Conway family.
We think you need these skills to ace Service Advisor - Dartford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience you have in customer service or fleet management, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for FM Conway. Mention your passion for the industry and how you align with our core values of Care, Innovation, Integrity, and Excellence.
Show Off Your Skills:In your application, be sure to showcase your skills in managing bookings and liaising with teams. If you've used systems like Samsara or Freeway before, definitely mention that – it’ll make you stand out!
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications better. So, don’t hesitate – click that apply button and let’s get the conversation started!
How to prepare for a job interview at FM Conway
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with fleet maintenance processes, booking systems, and the specific requirements mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether over the phone, via email, or face-to-face. This will demonstrate your ability to handle enquiries and maintain professional relationships.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and the specific challenges faced by the Service Advisor role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Emphasise Your Problem-Solving Skills
As a Service Advisor, you'll need to tackle issues like vehicle downtime and maintenance queries. Be ready to discuss past experiences where you've successfully resolved problems, highlighting your critical thinking and proactive approach. This will reassure the interviewers that you can handle the demands of the job.
