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- Tasks: Lead a team to ensure top-notch customer service and handle inquiries efficiently.
- Company: A leading construction firm in Sevenoaks with a focus on service excellence.
- Benefits: Career development opportunities and access to an on-site gym.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service supervision and strong communication skills.
- Other info: Full-time, permanent role with a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading construction firm based in Sevenoaks is seeking a Customer Service Supervisor to lead a dedicated team. The successful candidate will ensure efficient handling of customer inquiries and foster relationships while promoting a culture of service excellence.
Candidates should have a background in customer service supervisory roles, excellent communication skills, and a passion for delivering outstanding service.
This full-time, permanent role offers a range of benefits, including career development and access to an on-site gym.
Customer Service Supervisor: Lead Service Excellence employer: FM Conway
Contact Detail:
FM Conway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor: Lead Service Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for service excellence during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Supervisor: Lead Service Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service supervisory roles. We want to see how you've led teams and handled inquiries, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for service excellence and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at FM Conway
✨Know the Company Inside Out
Before your interview, take some time to research the construction firm. Understand their values, recent projects, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service processes. Highlighting these skills will make you stand out as a strong candidate.
✨Prepare for Behavioural Questions
Expect questions that assess how you've handled customer inquiries and challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This approach will help you provide clear and concise answers that showcase your problem-solving abilities.
✨Emphasise Your Passion for Service Excellence
Make sure to convey your enthusiasm for delivering outstanding customer service. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you align with the company's culture of service excellence and are committed to fostering strong customer relationships.
