Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and resolve enquiries efficiently.
- Company: Join FM Conway, a family-oriented company with over 60 years of experience.
- Benefits: Enjoy career development, 23 days holiday, gym access, and health support.
- Why this job: Make a real impact by fostering a culture of service excellence.
- Qualifications: Experience in customer service supervision and strong communication skills required.
- Other info: Be part of a diverse team committed to innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
FM Conway has an exciting opportunity for an experienced and people focused Customer Service Supervisor to join our Aggregates and Asphalt division. As our Customer Service Supervisor, you will lead a team of Customer Service Advisors ensuring all customer enquiries are handled efficiently and to the highest standard. Working closely with the Service Delivery Supervisor, you'll oversee daily team operations, support customer relationships, and drive a culture of service excellence across the department. This is a full-time, permanent position based at our head office in Sevenoaks, working Monday to Friday, 08:30 to 17:30.
The duties of the Customer Service Supervisor role will include:
- Leading, motivating and supporting the Customer Service team to deliver a first class service
- Overseeing daily workloads, ensuring all customer orders and enquiries are processed accurately and on time
- Building strong relationships with key customers, understanding their needs and resolving any issues efficiently
- Working closely with planning and operational teams to coordinate customer orders and delivery schedules
- Managing customer escalations and identifying opportunities to improve service and processes
- Monitoring team performance and providing coaching and feedback to support continuous improvement
- Promoting a positive, collaborative and customer focused team culture
What skills and experience do you need?
You will have previous experience in a customer service supervisory or team leader role, ideally within a fast paced environment such as the asphalt, construction or manufacturing businesses. You'll be confident communicating with both customers and colleagues, highly organised and comfortable leading by example. Strong IT skills and a hands on approach are essential, along with a genuine passion for delivering excellent customer service.
What benefits will you receive?
As our Customer Service Supervisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, access to opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Aggregate and Asphalt Division:
FM Conway is a business of families with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
So if you feel that this is a role for you and would like to join the team as a Customer Service Supervisor, then please click ‘apply’ today.
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We look forward to receiving your application!
Customer Service Supervisor employer: FM Conway
Contact Detail:
FM Conway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway and their Aggregates and Asphalt division. Understanding their values and recent projects can help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Think about specific examples from your past experiences that showcase your skills in motivating teams and resolving customer issues.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for delivering excellent customer service shine through. Talk about what drives you to create a positive experience for customers and how you can contribute to the team's success.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the Customer Service Supervisor role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service supervision. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Show Your Passion: Let your enthusiasm for delivering excellent customer service shine through in your application. We love candidates who are genuinely excited about helping customers and leading a team to success!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with FM Conway!
How to prepare for a job interview at FM Conway
✨Know the Company Inside Out
Before your interview, take some time to research FM Conway and their Aggregates and Asphalt division. Understand their core values of Care, Innovation, Integrity, and Excellence. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlight your ability to promote a positive team culture and drive service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing customer escalations or coordinating with operational teams. Think of relevant scenarios from your previous roles and be ready to discuss how you approached them and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the Customer Service department. This shows your proactive attitude and eagerness to contribute to the team’s success.
