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- Tasks: Join us as a Customer Service Advisor, processing orders and responding to customer queries.
- Company: FM Conway is a family-run business with over 60 years of experience in sustainable transport solutions.
- Benefits: Enjoy 23 days holiday, shopping discounts, and health support including mental health first aiders.
- Why this job: Be part of a thriving team that values care, innovation, and integrity while making a social impact.
- Qualifications: Confident phone skills and a positive attitude are key; customer service experience is a plus but not essential.
- Other info: We celebrate diversity and encourage all candidates to apply, even if they don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor , you’ll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 8:00 to 16:30.
The duties of the Customer Service Advisor role will include:
– Proactively influencing customer relationships through effective delivery window negotiations
– Maintaining a service-focused approach by being responsive to customer needs
– Ensuring compliance with service level standards and contributing to their improvement
– Building strong relationships with customers and internal teams to support service delivery
– Managing time effectively to meet daily and weekly deadlines
– Working collaboratively to support the team during periods of low resource
What skills and experience do you need?
As our Customer Service Advisor , you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders therefore, you will need to have a positive hands-on approach. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however not essential.
What benefits will you receive?
As our Customer Service Advisor , we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, access to opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Aggregate and Asphalt Division
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
So if you feel that this is a role for you and would like to join the team as a Customer Service Advisor, then please click ‘apply’ today.
Closing Date 05/02/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team – never by AI.
We look forward to receiving your application!
Customer Service Advisor employer: FM Conway
Contact Detail:
FM Conway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with FM Conway's core values: Care, Innovation, Integrity, and Excellence. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Prepare to discuss your experience in customer service, especially in fast-paced environments. Think of specific examples where you successfully handled high volumes of calls or resolved customer issues quickly, as this will show your capability for the role.
✨Tip Number 3
Research the Aggregate and Asphalt division of FM Conway. Understanding their products and services will allow you to engage more meaningfully during conversations and show your genuine interest in the company and its operations.
✨Tip Number 4
Network with current or former employees of FM Conway on platforms like LinkedIn. This can provide you with insider insights about the company culture and the Customer Service Advisor role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle customer enquiries effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer interactions in the past and how you embody the core values of FM Conway.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and presented professionally.
How to prepare for a job interview at FM Conway
✨Know the Company
Before your interview, take some time to research FM Conway. Understand their core values, especially around Care, Innovation, Integrity, and Excellence. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Demonstrate Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Show Your Team Spirit
FM Conway values teamwork, so be ready to discuss your experiences working in a team environment. Share specific examples of how you've collaborated with others to achieve common goals, especially in fast-paced situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle high call volumes or difficult customer interactions. Practising these scenarios can help you respond confidently during the interview.
