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- Tasks: Manage and coordinate highway incidents on the Transport for London road network during night shifts.
- Company: FM Conway is a family-run business with over 60 years of experience in sustainable transport solutions.
- Benefits: Enjoy 23 days holiday, professional development, shopping discounts, and health support.
- Why this job: Join a supportive team making a real impact on London's transport while developing your skills.
- Qualifications: Experience in incident management and strong customer focus; IT skills are essential.
- Other info: Work nights on a 4 on 4 off basis from our Croydon depot.
The predicted salary is between 30000 - 42000 £ per year.
FM Conway is currently recruiting for a Control Centre Operator - Nights to join our Transport for London – HMPF contract. You will manage and coordinate highways incidents and defects on the Transport for London (TfL) road network. This is an exciting opportunity to contribute to the continuous success we have with Transport for London, to ensure a streamlined and efficient approach to incidents and repairs. You will join us on a full time, permanent basis working nights 19:00 – 07:00 on a 4 on 4 off basis. This position will be based from our Beddington Lane depot in Croydon, South London.
The duties of the Control Centre Operator - Nights role will include:
- Answering calls from the client and dealing with their request quickly and efficiently
- Escalating serious incidents to internal/external stakeholders and keeping them regularly updated throughout the incident
- Dispatching the closest incident response unit to ensure the KPI on response is met
- Keeping the internal systems and the clients system up to date
- Liaising with Supervisors and work teams
What skills and experience do you need?
We are looking for candidates with experience in a similar role, managing incidents and dealing with a range of internal and external stakeholders on the phone and via email. You will have excellent attention to detail and a strong customer focus. Ideally, you will have worked within the highways/construction industry, although this is not essential. To be successful in this role you will need to have good IT skills, an organised nature and experience within planning.
What benefits will you receive?
As our Control Centre Operator – Nights, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Transport for London – HMPF Contract
FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
FM Conway has a longstanding relationship with TfL and we have demonstrated a proven capability to support TfL in maintaining a safe and functional highway network, while importantly minimising disruption to road users and communities across the capital. We support TfL in its drive for ‘healthy streets’, including a reduction in carbon and improved air quality. The business is already demonstrating its commitment to carbon neutrality through a range of initiatives such as ‘low carbon sites’, electric plant and vehicles, electric cargo bikes and low carbon asphalt solutions.
Control Centre Operator - Nights employer: FM Conway
Contact Detail:
FM Conway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Operator - Nights
✨Tip Number 1
Familiarise yourself with the Transport for London (TfL) road network and its operations. Understanding how TfL manages incidents and repairs will give you a significant edge during interviews, as you'll be able to speak knowledgeably about their processes.
✨Tip Number 2
Highlight any experience you have in incident management or customer service roles. Be prepared to discuss specific examples of how you've effectively handled high-pressure situations, as this is crucial for the Control Centre Operator position.
✨Tip Number 3
Network with current or former employees of FM Conway or those in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Demonstrate your IT skills by being familiar with common software used in incident management. If you have experience with specific systems, mention them during your discussions to show that you're ready to hit the ground running.
We think you need these skills to ace Control Centre Operator - Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Control Centre Operator - Nights position. Tailor your application to highlight relevant experience in managing incidents and dealing with stakeholders.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed incidents or worked in a similar environment. Mention specific examples that demonstrate your attention to detail and customer focus.
Showcase IT Skills: Since good IT skills are essential for this role, make sure to mention any relevant software or systems you are familiar with. If you have experience with internal systems or client management tools, include that in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your understanding of FM Conway's values such as Care, Innovation, Integrity, and Excellence. Explain why you want to join their team and how you can contribute to their success.
How to prepare for a job interview at FM Conway
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Control Centre Operator. Familiarise yourself with incident management and how to coordinate effectively with various stakeholders, as this will be crucial during your interview.
✨Showcase Your Communication Skills
Since the role involves answering calls and liaising with clients and teams, demonstrate your strong communication skills. Prepare examples of how you've successfully managed communications in previous roles, especially under pressure.
✨Highlight Relevant Experience
If you have experience in the highways or construction industry, make sure to highlight it. Even if you don't, focus on any similar roles where you've managed incidents or dealt with stakeholders, as this will show your capability for the position.
✨Prepare Questions
Prepare insightful questions about the company culture and the specific challenges faced by the Control Centre team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.