At a Glance
- Tasks: Manage and coordinate highway incidents on the Transport for London road network during night shifts.
- Company: FM Conway is a family-run business with over 60 years of experience in sustainable transport solutions.
- Benefits: Enjoy 23 days holiday, professional development, shopping discounts, and health support.
- Other info: Work nights on a 4 on 4 off basis from our Croydon depot.
- Why this job: Join a supportive team making a real impact on London's transport while developing your skills.
- Qualifications: Experience in incident management and strong customer focus; IT skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
FM Conway is currently recruiting for a Control Centre Operator - Nights to join our Transport for London – HMPF contract. You will manage and coordinate highways incidents and defects on the Transport for London (TfL) road network. This is an exciting opportunity to contribute to the continuous success we have with Transport for London, to ensure a streamlined and efficient approach to incidents and repairs. You will join us on a full time, permanent basis working nights 19:00 – 07:00 on a 4 on 4 off basis. This position will be based from our Beddington Lane depot in Croydon, South London.
The duties of the Control Centre Operator - Nights role will include:
- Answering calls from the client and dealing with their request quickly and efficiently
- Escalating serious incidents to internal/external stakeholders and keeping them regularly updated throughout the incident
- Dispatching the closest incident response unit to ensure the KPI on response is met
- Keeping the internal systems and the clients system up to date
- Liaising with Supervisors and work teams
What skills and experience do you need?
We are looking for candidates with experience in a similar role, managing incidents and dealing with a range of internal and external stakeholders on the phone and via email. You will have excellent attention to detail and a strong customer focus. Ideally, you will have worked within the highways/construction industry, although this is not essential. To be successful in this role you will need to have good IT skills, an organised nature and experience within planning.
What benefits will you receive?
As our Control Centre Operator – Nights, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Transport for London – HMPF Contract
FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
FM Conway has a longstanding relationship with TfL and we have demonstrated a proven capability to support TfL in maintaining a safe and functional highway network, while importantly minimising disruption to road users and communities across the capital. We support TfL in its drive for ‘healthy streets’, including a reduction in carbon and improved air quality. The business is already demonstrating its commitment to carbon neutrality through a range of initiatives such as ‘low carbon sites’, electric plant and vehicles, electric cargo bikes and low carbon asphalt solutions.
Control Centre Operator - Nights in Croydon employer: FM Conway
FM Conway is an exceptional employer, offering a supportive and dynamic work environment for the Control Centre Operator - Nights role in Croydon. With a strong focus on employee development, we provide extensive training opportunities, generous holiday allowances, and a commitment to health and well-being, ensuring our team members thrive both personally and professionally. Join us and be part of a family-run business that values innovation, integrity, and excellence while contributing to sustainable transportation solutions across London.
StudySmarter Expert Advice🤫
We think this is how you could land Control Centre Operator - Nights in Croydon
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like FM Conway.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FM Conway. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Control Centre Operator - Nights in Croydon
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FM Conway, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FM Conway and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into FM Conway. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at FM Conway
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FM Conway.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FM Conway.
