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- Tasks: Manage and coordinate highway incidents on the TfL road network.
- Company: FM Conway is a leading provider in transport and infrastructure services.
- Benefits: Enjoy a full-time, permanent role with a 4 on 4 off shift pattern.
- Why this job: Be part of a dynamic team ensuring efficient incident management and repairs.
- Qualifications: Experience in incident management and strong customer focus required.
- Other info: Position based in Croydon, South London; ideal for those interested in highways/construction.
The predicted salary is between 30000 - 42000 £ per year.
FM Conway is currently recruiting for a Control Centre Operator to join our Transport for London – HMPF contract. You will manage and coordinate highways incidents and defects on the Transport for London (TfL) road network. This is an exciting opportunity to contribute to the continuous success we have with Transport for London, to ensure a streamlined and efficient approach to incidents and repairs. You will join us on a full time, permanent basis working days and nights 07:00-19:00 or 19:00 – 07:00 on a 4 on 4 off basis. This position will be based from our Beddington Lane depot in Croydon, South London.
The duties of the Control Centre Operator role will include:
-Answering calls from the client and dealing with their request quickly and efficiently
-Escalating serious incidents to internal/external stakeholders and keeping them regularly updated throughout the incident
-Dispatching the closest incident response unit to ensure the KPI on response is met
-Keeping the internal systems and the client’s system up to date
-Liaising with Supervisors and work teams
We are looking for candidates with experience in a similar role, managing incidents and dealing with a range of internal and external stakeholders on the phone and via email. You will have excellent attention to detail and a strong customer focus. Ideally, you will have worked within the highways/construction industry, although this is not essential. To be successful in this role you will need to have good IT skills, an organised nature and experience within planning.
01732 600 700
enquiries@fmconway.co.uk
Recruitment enquiries
01732 600 979
recruitment@fmconway.co.uk
FM Conway, Conway House, Vestry Road, Sevenoaks, Kent TN14 5EL
Control Centre Operator employer: FM Conway
Contact Detail:
FM Conway Recruiting Team
+441732600700
enquiries@fmconway.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Operator
✨Tip Number 1
Familiarize yourself with the Transport for London (TfL) road network and its key stakeholders. Understanding the specific challenges and operations of TfL will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in incident management or customer service roles. Be prepared to share specific examples of how you've successfully handled incidents or dealt with stakeholders in high-pressure situations.
✨Tip Number 3
Showcase your IT skills by being familiar with common incident management software or systems. If you have experience with specific tools, mention them to illustrate your technical proficiency.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you prioritize tasks and manage time effectively, especially in a fast-paced environment. This will be crucial for managing multiple incidents simultaneously.
We think you need these skills to ace Control Centre Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Control Centre Operator position. Understand the key responsibilities and required skills, such as managing incidents and liaising with stakeholders.
Tailor Your CV: Customize your CV to highlight relevant experience in incident management and customer service. Emphasize any previous roles in the highways or construction industry, even if they are not essential.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and customer focus. Mention specific examples of how you've successfully managed incidents or coordinated with teams in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your organizational skills and attention to detail, which are crucial for this role.
How to prepare for a job interview at FM Conway
✨Show Your Incident Management Skills
Be prepared to discuss your previous experience in managing incidents. Highlight specific examples where you successfully coordinated responses and communicated with stakeholders, as this role heavily relies on these skills.
✨Demonstrate Strong Communication Abilities
Since the job involves answering calls and liaising with various teams, practice articulating your thoughts clearly. You might be asked to role-play a scenario, so showcasing your ability to communicate effectively under pressure is key.
✨Highlight Your Attention to Detail
Prepare to provide examples of how your attention to detail has positively impacted your work. This could include instances where you caught errors or improved processes, which is crucial for keeping internal systems updated.
✨Familiarize Yourself with TfL Operations
Research Transport for London and their operations. Understanding their structure and challenges will show your genuine interest in the role and help you answer questions more effectively.
