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- Tasks: Be the go-to person for customer queries and support in a dynamic team.
- Company: Join FM Conway, a leader in sustainable transportation solutions with a caring culture.
- Benefits: Enjoy 23 days holiday, gym access, and shopping discounts while developing your career.
- Why this job: Make a real difference by helping customers and gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Embrace a diverse and inclusive workplace that values individuality.
The predicted salary is between 13 - 16 £ per hour.
FM Conway is currently recruiting for a Part Time Customer Support Advisor to work within our in‑house Customer Care team. As our Part Time Customer Support Advisor, you will serve as the primary point of contact for both internal and external customer enquiries such as employees reporting personal injuries, accidents, vehicle accidents, utility incidents, and any other enquiries. This is a permanent, part‑time position, working Monday, Tuesday, Thursday and Friday, 9:30 am to 3:00 pm, based from our head office in Sevenoaks, Kent.
The duties of our Part Time Customer Support Advisor will include:
- Acting as the first point of contact for internal and external stakeholders and the members of the public
- Handling a high volume of inbound telephone calls alongside written and face‑to‑face enquiries
- Making outbound calls to customers, internal teams and external partners to gather information and provide updates on the progress of the incident through to resolution
- Producing clear, accurate and professional responses and internal communications
- Coordinating and investigating customer enquiries, incidents and complaints, ensuring communication is consistent, well structured, and customer focused
- Logging, tracking and monitoring incidents, complaints and compliments using CRM, ensuring written records are maintained accurately, and cases are followed through closure
- Managing the Customer Care email inbox, ensuring all written enquiries are responded to and actioned daily
What skills and experience do you need?
We are looking for a strong team player who has proven customer service experience and complaints‑handling experience, who is confident communicating with a variety of people via telephone, email and face to face. You will be comfortable managing sensitive and confidential information and will demonstrate a consistently high standard of customer care. To be successful in this role, you must have a strong customer focus and be able to work as part of a team as well as on your own.
What benefits will you receive?
As a Part Time Customer Support Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays (pro‑rata), company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on‑site gym and subsidised restaurant. We will also offer you a range of health and well‑being benefits including 24‑hour advice lines and support from our mental health first aiders.
FM Conway is an award‑winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
So, if you would like to join the team as our Part Time Customer Support Advisor then please click apply today, we’d love to hear from you!
Part Time Customer Support Advisor in Sevenoaks employer: FM Conway Ltd
Contact Detail:
FM Conway Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Support Advisor in Sevenoaks
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Support Advisor, you'll need to communicate effectively with various stakeholders, so demonstrate that ability right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part Time Customer Support Advisor in Sevenoaks
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and match your background to the key responsibilities and requirements we’ve outlined.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand – this will help us see your qualifications at a glance.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application reaches us quickly and allows you to easily track your application status. We can’t wait to hear from you!
How to prepare for a job interview at FM Conway Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Part Time Customer Support Advisor. Familiarise yourself with the types of enquiries you'll be handling and think about how your previous experience aligns with these tasks.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend or family member to build your confidence in handling various situations.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you've successfully managed customer enquiries or complaints. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics or how FM Conway measures success in customer support, which will also give you a better idea of what to expect.
