At a Glance
- Tasks: Manage vehicle maintenance and ensure compliance with regulations while minimising downtime.
- Company: Join FM Conway, a family-run business with over 60 years of experience in transport solutions.
- Benefits: Enjoy 23 days holiday, pension, life assurance, and health support.
- Other info: We celebrate diversity and encourage all to apply, regardless of qualifications.
- Why this job: Be the key contact for fleet maintenance and make a real impact in a supportive team.
- Qualifications: Previous experience as a service advisor or similar role is essential.
The predicted salary is between 30000 - 40000 € per year.
FM Conway is currently recruiting a professional and motivated Service Advisor to work within our Workshop division. As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full-time position based in Dartford, Kent.
The duties of our Service Advisor will include:
- Acting as a principal point of contact for enquiries regarding transport and fleet maintenance queries
- Liaising with third party workshops and leasing companies on booking requirements and ensuring that associated paperwork is received and correct
- Utilising the booking management system to notify operational teams on booking dates
- Checking the fleet tracking system, Samsara, and liaising with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking
- Raising and closing job cards within Freeway, ensuring all required and relevant documentation and backup information has been uploaded within the job card
- Dealing with enquiries and booking in vehicles at the service counter in workshop reception, listing any known driver’s defects and communicating to the workshop
What skills and experience do you need?
We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role, or similar position.
What benefits will you receive?
As our Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and the Plant and Workshop Division:
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. We manufacture a comprehensive range of high-quality aggregates, asphalt, and concrete products to serve our clients, and we have developed a portfolio of specialised manufacturing plants and a large fleet of delivery HGV and LGV vehicles. Our Plant and Workshop division are an essential part of our projects; without the correct plant or HGV/LGV vehicles, we wouldn’t be able to transport our materials from our depots to our sites. Our team works hard maintaining our wide range of heavy plant and small tools which include excavators, dumpers, rollers, JCBs, bulkers, low loaders, grabs, tippers, bitumen tankers, relocate lorries, volumetric mixers, pavers, and planers.
So, if you would like to join the team as our Service Advisor then please click apply today, we’d love to hear from you!
Closing Date: 21/06/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. At our heart, we are a business that recognises and embraces individuality. If you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!
Service Advisor in Kent employer: FM Conway Ltd
FM Conway is an exceptional employer that values its employees and fosters a supportive work culture in Dartford, Kent. As a Service Advisor, you will benefit from comprehensive career development opportunities, generous holiday allowances, and a range of health and well-being benefits, all while being part of a family-oriented company that prioritises care, innovation, integrity, and excellence. Join us to be part of a team that not only maintains a diverse fleet but also champions individual growth and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service advising. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills and how they can benefit FM Conway.
✨Tip Number 3
Show off your communication skills! As a Service Advisor, you'll be liaising with various people. During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from your previous roles to highlight this skill.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Advisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in transport and fleet maintenance, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for FM Conway. Mention your passion for service and how you align with our core values of Care, Innovation, Integrity, and Excellence.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to highlight your communication skills. Provide examples of how you've effectively communicated in previous roles, whether face-to-face, over the phone, or via email.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates!
How to prepare for a job interview at FM Conway Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with FM Conway's operations, especially their fleet management systems like Samsara and Freeway. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the go-to person for various stakeholders. Prepare examples of how you've effectively communicated with different people in past roles. Whether it's handling enquiries or liaising with workshops, demonstrating your communication prowess will set you apart.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in service advisor roles or similar positions. Be ready to share specific instances where you managed maintenance schedules or dealt with customer queries. This will illustrate your capability to handle the responsibilities outlined in the job description.
✨Emphasise Teamwork and Values
FM Conway values care, innovation, integrity, and excellence. Think about how you embody these values in your work. Be prepared to discuss how you’ve worked collaboratively in teams and contributed to a positive workplace culture, as this aligns with what they’re looking for in a candidate.
