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- Tasks: Process customer orders and respond to enquiries with a friendly attitude.
- Company: Join FM Conway, a family-run business with over 60 years of experience.
- Benefits: Enjoy career development, gym access, and shopping discounts.
- Other info: Inclusive culture that values individuality and personal growth.
- Why this job: Be part of a supportive team making a real impact in customer service.
- Qualifications: Confident communicator with a positive, hands-on approach.
The predicted salary is between 12 - 15 £ per hour.
FM Conway is recruiting for a Part Time Customer Service Advisor to work within our Aggregate and Asphalt division. As our Part Time Customer Service Advisor, you will be responsible for accurately receiving and processing customer orders and responding to enquiries in a timely and professional manner. This is a part time, permanent role, based from our head office in Sevenoaks, Kent, working Monday to Wednesday 09:00-17:30 and Sunday 7:00-12.
What duties will the Part Time Customer Service Advisor include?
- Maintaining excellent customer service and effective communication to meet service delivery standards
- Building and maintaining relationships with our customers as well as our internal distribution, commercial and administration team
- Ensuring compliance with the service level standards
What skills and experience do you need?
As our Part Time Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. During peak times, you will be handling a high volume of calls, emails and orders, therefore, a positive, hands-on approach is essential. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however, not essential.
What benefits will you receive?
As our Part Time Customer Service Advisor we will offer you a range of fantastic benefits including career and professional development, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant during the week. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Aggregate and Asphalt Division:
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
So if you feel that this is a role for you and would like to join the team as a Part Time Customer Service Advisor, then please click ‘apply’ today.
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!
Part Time Customer Service Advisor in Kent employer: FM Conway Ltd
Contact Detail:
FM Conway Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. FM Conway values collaboration, so highlighting your ability to build relationships will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Part Time Customer Service Advisor in Kent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples that demonstrate your customer service abilities and teamwork skills.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure it’s easy to read. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to review it personally. Plus, it’s super easy!
How to prepare for a job interview at FM Conway Ltd
✨Know the Company
Before your interview, take some time to research FM Conway and their Aggregate and Asphalt division. Understand their core values of Care, Innovation, Integrity, and Excellence. This will help you align your answers with what they value and show that you're genuinely interested in being part of their team.
✨Practice Customer Scenarios
Since the role involves handling customer orders and enquiries, think of common customer service scenarios you might face. Prepare responses that demonstrate your problem-solving skills and ability to maintain excellent communication under pressure. Practising these scenarios can boost your confidence during the interview.
✨Show Your Team Spirit
FM Conway emphasises teamwork, so be ready to discuss your experiences working in a team environment. Share examples of how you've collaborated with others to achieve goals or overcome challenges. Highlighting your ability to build relationships will resonate well with their culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.