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For Companies At a Glance
- Tasks: Provide IT support, maintain hardware and software, and ensure system security.
- Company: FM Conway is a family-run business with over 60 years in sustainable transportation solutions.
- Benefits: Enjoy 23 days holiday, training opportunities, gym access, and shopping discounts.
- Why this job: Join a friendly IT team focused on innovation and sustainability while developing your skills.
- Qualifications: GCSE level education, strong PC hardware knowledge, and experience with Microsoft products required.
- Other info: Driving license needed for site visits; apply even if you don't meet all criteria!
The predicted salary is between 30000 - 42000 £ per year.
Overview
FM Conway is currently seeking a IT Help Desk Engineerto join our busy and thriving IT Team. As our IT Help Desk Engineer you will provide service desk support across the business. You will play a key role in implementing, administrating, and maintaining a variety of hardware, software and network products including all variants of Microsoft Windows. This is a permanent, full-time position based from our head office in Sevenoaks, Kent.
Responsibilities
- Maintaining and improving the company’s hardware, network and other computer equipment and records
- Ensuring that the reliability and security of the system is always maintained
- Monitoring the systems performance and undertaking maintenance and upgrades as required
- Supporting other team members with their workload as required
What skills and experience do you need?
We are looking for a passionate IT Help Desk Engineer who has a strong understanding of PC hardware, peripheral devices and has basic network experience. You will have experience with Active Directory and password re-sets, Microsoft Office support, Office 365 and demonstrable experience of applying technology to benefit the business. It is essential you have an excellent understanding of Microsoft operation systems, Microsoft Office products and you will be educated to GCSE level. You may be required to attend site visits therefore, a driving licence is essential for this role.
What benefits will you receive?
As our IT Help Desk Engineer, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Information Technology Division
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
The FM Conway IT team is a friendly and thriving team with ambitious plans for our future. We have a large team of IT support staff which includes Oracle Developers, Infrastructure Engineers, Web/Application Developers, Application Support Analysts, IT Help Desk Engineers and a team of Business Transformation professionals who work on a large range of business improvement projects. Our IT Team work on a variety of projects which include application development, business process change, BAU activities which include supporting our clients’ systems and system configuration, data analysis and integration support. Our 10-year business strategy is based on our 3 pillars of self-delivery, carbon and environment and technology. It is through these three pillars that we will drive greater efficiency and innovation for both FM Conway and our clients. This is a really exciting time to be joining the business as we transition through a huge period of growth.
Call to action
So if you would like to Join our Family as our IT Help Desk Engineer then please click ‘apply’ today.
Closing Date: 20/02/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team – never by AI.
We look forward to receiving your application!
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IT Help Desk Engineer employer: FM Conway Ltd
Contact Detail:
FM Conway Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows, Active Directory, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. This could involve detailing a challenging situation and the steps you took to overcome it, which will highlight your ability to handle the responsibilities of the IT Help Desk Engineer.
✨Tip Number 3
Research FM Conway's core values: Care, Innovation, Integrity, and Excellence. Think about how your personal values align with theirs and be ready to discuss this alignment in your interview, as cultural fit is often just as important as technical skills.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the company’s projects and future direction. This not only demonstrates your enthusiasm for the role but also gives you insight into how you can contribute to their ongoing success.
We think you need these skills to ace IT Help Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Help Desk Engineer role. Focus on your understanding of PC hardware, Microsoft operating systems, and any experience with Active Directory and Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to contribute to FM Conway's values of Care, Innovation, Integrity, and Excellence. Mention specific examples of how you've applied technology to benefit previous employers.
Highlight Relevant Qualifications: Ensure you mention your educational background, especially if you have GCSEs or equivalent qualifications. If you have any certifications related to IT support or networking, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Help Desk Engineer.
How to prepare for a job interview at FM Conway Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with PC hardware, Microsoft operating systems, and software like Office 365. Highlight specific examples where you've successfully resolved technical issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or real-life problems. Practice articulating your thought process and how you would approach troubleshooting and resolving these issues effectively.
✨Emphasise Team Collaboration
FM Conway values teamwork, so be ready to share experiences where you've supported colleagues or worked collaboratively on projects. This will show that you can contribute positively to their IT team environment.
✨Align with Company Values
Familiarise yourself with FM Conway's core values of Care, Innovation, Integrity, and Excellence. Prepare to discuss how your personal values align with theirs and how you can contribute to their mission of sustainability and innovation.
