At a Glance
- Tasks: Lead and oversee transport operations, ensuring high-quality service delivery and client satisfaction.
- Company: Join FM Conway, a top provider of transport solutions with over 60 years of experience.
- Benefits: Enjoy 25 days holiday, healthcare, life assurance, and access to a free gym.
- Other info: Be part of an inclusive culture that values diversity and promotes professional growth.
- Why this job: Make a real impact in transport infrastructure while developing your career in a supportive environment.
- Qualifications: Extensive experience in transport contracts and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
FM Conway is a leading provider of transport solutions that has been operating for over 60 years. We are looking for a Service Director to oversee our Transport for London – HMPF contract. The role is permanent and full‑time, based at Beddington Lane depot in Croydon, Greater London.
The Service Director will manage the all‑risk contract for TfL and may attend meetings at various locations.
Key Responsibilities- Direct and oversee operations within the TfL HMPF Business Unit, ensuring delivery aligns with company plans, strategic objectives, and budgets.
- Play an active role in the development and implementation of company strategy, working closely with the Managing Director and Board.
- Develop and manage Business Unit plans, operational strategies, and financial budgets to support performance, efficiency, and service delivery.
- Deliver HMPF core works and contractual obligations, including emergency, reactive, and cyclical maintenance across the network.
- Manage and support direct reports and wider operational and non‑operational teams; foster collaboration, professional development, wellbeing, talent progression and succession planning.
- Build and maintain strong client relationships; support the achievement of client objectives through high‑quality reporting, insight and performance information.
- Manage the commercial performance of the contract, ensuring revenues, margins and financial outcomes are delivered in line with tender submissions and company policy.
- Champion high standards of health, safety, environmental compliance and sustainable working practices across all activities.
- Extensive experience leading large‑scale term maintenance contracts within complex transport infrastructure.
- Proven knowledge of highways maintenance, NEC contracts, commercial management and operational delivery.
- Experience of working in safety‑critical, highly regulated environments.
- Strong stakeholder engagement skills and a history of collaborating with local authorities, contractors and senior leadership.
- A positive, inclusive leadership style that encourages collaboration and supports people to perform at their best.
- Commitment to continuous improvement, innovation and delivering high‑quality outcomes for customers and communities.
- Career and professional development opportunities.
- 25 days holiday plus bank holidays.
- Life assurance, healthcare and a car allowance.
- Access to the Rewarding Great People platform for shopping discounts.
- 24‑hour advice line, in‑house Mental Health First Aider support and a free on‑site gym at Beddington Lane.
FM Conway is an award‑winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
Service Director - Transport for London in Croydon employer: FM Conway Ltd
FM Conway is an exceptional employer, offering a dynamic work environment at our Beddington Lane depot in Croydon, where you can lead impactful transport solutions for London. With a strong commitment to employee development, competitive benefits including 25 days of holiday, healthcare, and a supportive culture that prioritises wellbeing, we empower our team to thrive while making a meaningful difference in the community. Join us to be part of a diverse and inclusive workforce that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director - Transport for London in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and challenges, especially related to transport solutions. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing large-scale contracts and your approach to leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Director - Transport for London in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Director role. Highlight your experience in managing large-scale contracts and your knowledge of highways maintenance. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our team at FM Conway. Be sure to mention your leadership style and commitment to high-quality outcomes.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage operations and deliver results. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at FM Conway Ltd
✨Know Your Stuff
Make sure you thoroughly understand FM Conway's operations, especially regarding the Transport for London – HMPF contract. Familiarise yourself with their strategic objectives and how your experience aligns with their needs. This will show that you're not just interested in the role but also invested in the company's mission.
✨Showcase Your Leadership Style
As a Service Director, your leadership style is crucial. Be prepared to discuss how you've fostered collaboration and supported team development in previous roles. Share specific examples of how you've managed teams and improved performance, as this will resonate well with their focus on positive, inclusive leadership.
✨Prepare for Scenario Questions
Expect questions about handling complex situations, especially in safety-critical environments. Think of scenarios where you've successfully navigated challenges in transport infrastructure or contract management. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable and engage them in conversation about their experiences at FM Conway. Ask insightful questions about the company culture and their expectations for the role, which shows your genuine interest and helps create a positive atmosphere.
