At a Glance
- Tasks: Support digital campaigns, manage CRM communications, and enhance customer experiences.
- Company: Franco Manca, a vibrant pizza brand focused on quality and simplicity.
- Benefits: Competitive salary, staff discounts, free meals, and 28 days holiday.
- Other info: Hybrid working model with opportunities for growth and learning.
- Why this job: Join a dynamic team and gain hands-on experience in digital marketing and customer engagement.
- Qualifications: Organised, detail-oriented, and comfortable with digital tools and communication.
The predicted salary is between 25000 - 32000 £ per year.
At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well. We’ve been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment in the brand, we’re focused on growing the right way and creating a great experience for both our customers and our people.
We’re now looking for a Digital Marketing & CRM Executive to help us show up properly across our digital and delivery channels. This is a hands‑on role where you’ll support campaigns, manage our CRM comms, keep delivery platforms in shape, and make sure our customers have a great experience (even when things don’t go to plan). If you like variety, pace, and getting stuck in, you’ll fit right in.
What you’ll be doing:
- Support paid digital campaigns across Google and Meta
- Build and send CRM campaigns (email & SMS), including targeting and automations
- Manage Deliveroo, Uber Eats & Just Eat such as menus, offers, imagery and pricing
- Respond to customer queries and handle issues and refunds
- Spot trends in feedback and share insights with the wider team
- Support reporting across digital, CRM and delivery performance
What we’re looking for:
- Organised, detail-focused and happy juggling different tasks
- Comfortable with digital tools, CRM platforms and spreadsheets
- A strong, clear communicator (especially in writing)
- Calm, practical and solutions-focused
- Interested in marketing, customer behaviour and what keeps people coming back
- Good instincts for what looks and feels right
Nice to have:
- Experience with Google, Meta, CRM platforms or delivery apps
- Customer service or guest experience background
- Good Excel / Google Sheets skills
What you’ll get:
- Competitive salary
- Staff discount across Franco Manca
- Free meals when working
- 28 days holiday (including bank holidays)
- Hybrid working (1 day WFH)
- Learning on the job with real exposure across marketing, CRM and delivery
- A supportive, down-to-earth team where you can learn, grow and build your experience
- Room to grow as the role and the team develops
FM Marketing Coordinator in London employer: FM Central Team
Franco Manca is an excellent employer that values simplicity and great experiences for both customers and employees. With a supportive and down-to-earth team, you will have the opportunity to learn and grow in a dynamic environment while enjoying competitive benefits such as free meals, staff discounts, and hybrid working arrangements. Join us to be part of a company that invests in its people and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land FM Marketing Coordinator in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital marketing projects, CRM campaigns, or any relevant work. This gives you a chance to stand out and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching Franco Manca and understanding their brand values. Think about how your experience aligns with their focus on customer experience and digital marketing. Tailor your answers to show you're the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Franco Manca. Let’s get you that dream job!
We think you need these skills to ace FM Marketing Coordinator in London
Some tips for your application 🫡
Show Your Passion for Marketing:When you're writing your application, let your enthusiasm for digital marketing shine through. We want to see that you’re genuinely interested in customer behaviour and what makes them tick. Share any relevant experiences or projects that highlight your passion!
Be Clear and Concise:We love a strong communicator, especially in writing! Make sure your application is clear and to the point. Avoid jargon and keep it simple – we want to understand your skills and experiences without having to decipher complex language.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Digital Marketing & CRM Executive. Highlight your experience with digital tools, CRM platforms, and any relevant campaigns you've worked on that align with what we do at Franco Manca.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Franco Manca!
How to prepare for a job interview at FM Central Team
✨Know Your Digital Marketing Basics
Make sure you brush up on your digital marketing knowledge, especially around Google and Meta campaigns. Be ready to discuss any relevant experience you have with these platforms, as well as how you can contribute to Franco Manca's goals.
✨Show Off Your CRM Skills
Since the role involves managing CRM campaigns, be prepared to talk about your experience with email and SMS marketing. Highlight any specific tools you've used and share examples of successful campaigns you've executed in the past.
✨Demonstrate Your Problem-Solving Abilities
Franco Manca values a calm and practical approach to challenges. Think of examples where you've successfully handled customer queries or resolved issues, and be ready to explain your thought process during those situations.
✨Be Ready to Discuss Trends and Insights
The company is looking for someone who can spot trends in feedback. Prepare to discuss how you've gathered insights from customer behaviour in previous roles and how you can apply that knowledge to improve the customer experience at Franco Manca.
