At a Glance
- Tasks: Support digital marketing campaigns and manage customer communications.
- Company: Franco Manca, a beloved pizza brand focused on great experiences.
- Benefits: Competitive salary, staff discounts, free meals, and 28 days holiday.
- Other info: Perfect for those who thrive in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in digital marketing.
- Qualifications: Organised, detail-oriented, and comfortable with digital tools.
The predicted salary is between 25000 - 32000 £ per year.
About the role
At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well. We’ve been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment in the brand, we’re focused on growing the right way and creating a great experience for both our customers and our people. We’re now looking for a Digital Marketing & CRM Executive to help us show up properly across our digital and delivery channels. This is a hands‑on role where you’ll support campaigns, manage our CRM comms, keep delivery platforms in shape, and make sure our customers have a great experience (even when things don’t go to plan). If you like variety, pace, and getting stuck in, you’ll fit right in.
What you’ll be doing:
- Support paid digital campaigns across Google and Meta
- Build and send CRM campaigns (email & SMS), including targeting and automations
- Manage Deliveroo, Uber Eats & Just Eat such as menus, offers, imagery and pricing
- Respond to customer queries and handle issues and refunds
- Spot trends in feedback and share insights with the wider team
- Support reporting across digital, CRM and delivery performance
What we’re looking for:
- Organised, detail-focused and happy juggling different tasks
- Comfortable with digital tools, CRM platforms and spreadsheets
- A strong, clear communicator (especially in writing)
- Calm, practical and solutions-focused
- Interested in marketing, customer behaviour and what keeps people coming back
- Good instincts for what looks and feels right
Nice to have:
- Experience with Google, Meta, CRM platforms or delivery apps
- Customer service or guest experience background
- Good Excel / Google Sheets skills
What you’ll get:
- Competitive salary
- Staff discount across Franco Manca
- Free meals when working
- 28 days holiday (including bank holidays)
FM Marketing Coordinator employer: FM Central Team
Franco Manca is an excellent employer that values simplicity and excellence in both its products and its people. With a vibrant work culture that encourages creativity and collaboration, employees enjoy competitive salaries, generous holiday allowances, and free meals during shifts. The company is committed to employee growth, offering opportunities to develop skills in digital marketing and customer relationship management within a dynamic and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land FM Marketing Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital marketing projects. This is a great way to demonstrate your expertise and creativity to potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Be ready to discuss how your experience aligns with their values and goals. We want to see that you’re genuinely interested in being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining us at Franco Manca and ready to dive into the world of digital marketing.
We think you need these skills to ace FM Marketing Coordinator
Some tips for your application 🫡
Show Your Passion for Digital Marketing:When you're writing your application, let your enthusiasm for digital marketing shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and how you can contribute to our team.
Be Clear and Concise:We appreciate a straightforward approach. Make sure your application is well-structured and easy to read. Highlight your relevant experience and skills without waffling on – we love a good, clear communicator!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Digital Marketing & CRM Executive. Mention how your skills align with what we’re looking for and why you’d be a great fit for Franco Manca.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at FM Central Team
✨Know Your Digital Marketing Basics
Make sure you brush up on your digital marketing knowledge, especially around Google and Meta platforms. Be ready to discuss any relevant campaigns you've worked on and how they performed. This shows you're not just familiar with the tools but can also leverage them effectively.
✨Show Off Your CRM Skills
Since this role involves managing CRM campaigns, be prepared to talk about your experience with email and SMS marketing. Bring examples of successful campaigns you've executed, including targeting strategies and automation processes. This will demonstrate your hands-on experience and understanding of customer engagement.
✨Be Ready for Problem-Solving Scenarios
Franco Manca values a calm and practical approach to challenges. Think of a time when you faced a customer issue or a campaign that didn’t go as planned. Prepare to explain how you handled it and what you learned from the experience. This will highlight your solutions-focused mindset.
✨Communicate Clearly and Confidently
As a strong communicator, especially in writing, practice articulating your thoughts clearly. You might be asked to write a sample email or respond to a customer query during the interview. Show that you can convey information effectively and maintain a friendly tone, which is crucial for customer interactions.
