At a Glance
- Tasks: Support digital campaigns and manage CRM communications for a top pizza brand.
- Company: Franco Manca, known for great pizza and a supportive team culture.
- Benefits: Competitive salary, staff discounts, free meals, and 28 days holiday.
- Other info: Hybrid working with opportunities for growth and learning in a fun environment.
- Why this job: Join a dynamic team and gain hands-on experience in marketing and customer engagement.
- Qualifications: Organised, detail-focused, and comfortable with digital tools and communication.
The predicted salary is between 25000 - 32000 £ per year.
At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well. We’ve been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment in the brand, we’re focused on growing the right way and creating a great experience for both our customers and our people.
We’re now looking for a Digital Marketing & CRM Executive to help us show up properly across our digital and delivery channels. This is a hands‑on role where you’ll support campaigns, manage our CRM comms, keep delivery platforms in shape, and make sure our customers have a great experience (even when things don’t go to plan). If you like variety, pace, and getting stuck in, you’ll fit right in.
What you’ll be doing:
- Support paid digital campaigns across Google and Meta
- Build and send CRM campaigns (email & SMS), including targeting and automations
- Manage Deliveroo, Uber Eats & Just Eat such as menus, offers, imagery and pricing
- Respond to customer queries and handle issues and refunds
- Spot trends in feedback and share insights with the wider team
- Support reporting across digital, CRM and delivery performance
What we’re looking for:
- Organised, detail-focused and happy juggling different tasks
- Comfortable with digital tools, CRM platforms and spreadsheets
- A strong, clear communicator (especially in writing)
- Calm, practical and solutions-focused
- Interested in marketing, customer behaviour and what keeps people coming back
- Good instincts for what looks and feels right
Nice to have:
- Experience with Google, Meta, CRM platforms or delivery apps
- Customer service or guest experience background
- Good Excel / Google Sheets skills
What you’ll get:
- Competitive salary
- Staff discount across Franco Manca
- Free meals when working
- 28 days holiday (including bank holidays)
- Hybrid working (1 day WFH)
- Learning on the job with real exposure across marketing, CRM and delivery
- A supportive, down-to-earth team where you can learn, grow and build your experience
- Room to grow as the role and the team develops
FM Marketing Coordinator in City of Westminster employer: FM Central Team
Franco Manca is an excellent employer that values simplicity and excellence in both its products and its people. With a supportive and down-to-earth team culture, employees enjoy competitive salaries, generous staff discounts, and opportunities for personal growth through hands-on experience in digital marketing and customer relationship management. Located in a vibrant environment, the company fosters a dynamic workplace where creativity and collaboration thrive, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land FM Marketing Coordinator in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Franco Manca's values, their approach to digital marketing, and what makes their pizza special. This way, when you chat with them, you can show you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Digital Marketing & CRM Executive role. Plus, it could give you an edge in your application!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital marketing and CRM. Think about how you can demonstrate your organisational skills and problem-solving abilities. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace FM Marketing Coordinator in City of Westminster
Some tips for your application 🫡
Show Your Passion for Marketing:When writing your application, let us see your enthusiasm for digital marketing and customer engagement. Share any relevant experiences or projects that highlight your skills in these areas. We love to see candidates who are genuinely excited about the role!
Be Clear and Concise:We appreciate a straightforward approach. Make sure your application is well-structured and easy to read. Use bullet points where necessary to break down your skills and experiences, especially those related to CRM and digital tools.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Digital Marketing & CRM Executive role. Highlight your experience with Google, Meta, and CRM platforms to show us you’re the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the Franco Manca team!
How to prepare for a job interview at FM Central Team
✨Know Your Digital Marketing Basics
Make sure you brush up on your digital marketing knowledge, especially around Google and Meta platforms. Be ready to discuss any relevant campaigns you've worked on and how you contributed to their success.
✨Show Off Your CRM Skills
Familiarise yourself with CRM tools and be prepared to talk about how you've used them in the past. Highlight any experience you have with email and SMS campaigns, as well as how you’ve targeted specific audiences.
✨Be Ready for Customer Scenarios
Since customer experience is key, think of examples where you've handled customer queries or resolved issues. Show that you can stay calm under pressure and provide practical solutions.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and keep everything organised. Bring examples of how you've juggled different responsibilities in previous roles, especially in fast-paced environments.
