At a Glance
- Tasks: Lead the global payer experience and loyalty strategy for Flywire's payments platform.
- Company: Join Flywire, a leader in innovative payment solutions with a focus on customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of payments.
- Other info: Dynamic role with a focus on AI-driven product development and global market strategies.
- Why this job: Make a real impact by enhancing payment experiences for millions globally.
- Qualifications: 15+ years in Product Management, with strong expertise in payments and consumer products.
The predicted salary is between 63000 - 77000 £ per year.
At Flywire, we’re seeking a Vice President, Product Payments Experience & Customer Loyalty to define and lead the end-to-end payer experience across our global payments platform. Reporting directly to the Chief Payments Officer, this executive leader will own every customer-facing payment experience, from checkout through payment confirmation, while building Flywire’s long-term payer loyalty strategy.
This role is responsible for increasing payment conversion, improving customer satisfaction, reducing friction, and creating experiences that encourage millions of global payers to choose Flywire again and again. This is an exceptional opportunity for an experienced product executive who combines deep payments expertise with world-class consumer product leadership and has a passion for building elegant, scalable, AI-enabled payment experiences.
- Define the vision and strategy for every payer-facing payment experience across Flywire.
- Own Hosted Payment Pages, Checkout, payment flows, translations, notifications, email communications, and overall UX.
- Establish global quality standards and ensure consistent experiences across all products and regions.
- Improve payment completion, conversion, and customer satisfaction through continuous optimization.
- Lead localization strategies across highly regulated global markets including India, China, and other complex regions.
- Build Flywire’s first global payer loyalty strategy.
- Increase repeat payment behaviour through frictionless returning payer experiences.
- Develop loyalty metrics including repeat usage, retention, re-engagement, and lifetime value.
- Partner with Payments Monetization to balance customer experience with sustainable business outcomes.
- Evaluate innovative loyalty initiatives, referrals, personalized experiences, and value-added payment services.
- Lead consolidation of fragmented payer experiences into a unified global platform.
- Define long-term experience architecture alongside Platform Engineering.
- Prioritize modernization initiatives that improve scalability, maintainability, and user experience.
- Simplify customer journeys while reducing operational complexity.
- Serve as Flywire’s executive advocate for the payer.
- Translate customer feedback, behavioural insights, and market trends into product investments.
- Partner with Payments Performance & Insights to identify friction and optimization opportunities.
- Influence strategic decisions across Product, Platform Engineering, Network, Operations, and Commercial teams.
- Lead and develop a global Product Management organization.
- Foster a culture of experimentation, rapid learning, and data-driven decision making.
- Partner closely with Engineering, Design, Analytics, Payments Network, Operations, and Commercial leaders.
- Drive AI-first product development practices, leveraging AI-assisted product discovery, personalization, and rapid iteration throughout the product lifecycle.
Executive presence with the ability to influence senior leadership, executive committees, and Board-level stakeholders. Knowledge of regulated payment markets including India, China, or similar international markets. Extensive experience owning global consumer payment products or fintech platforms serving millions of users. Experience partnering with engineering organizations to deliver highly scalable payment platforms. Passion for building inclusive, high-performing teams and developing future product leaders.
15+ years of Product Management experience with at least 5 years leading organizations at the Vice President level or equivalent. Deep understanding of UX, product design, localization, accessibility, and customer-centric product development. Strong product strategy background with experience modernizing large-scale platforms and consolidating legacy products. Proven success improving payment conversion, customer engagement, and user experience across complex international payment ecosystems. Demonstrated experience building customer loyalty, retention, or recurring engagement programs within payments or financial technology. Strong analytical mindset with experience leveraging experimentation, product analytics, customer insights, and AI-enabled product development.
Technologies We Use (Preferred Experience): Figma, Jira & Confluence, Global Payments Platforms, Payment APIs, Cloud-native SaaS Platforms, Data & Customer Insights Platforms.
Vice President of Product Payments Experience & Customer Loyalty employer: Flywire
Flywire is an exceptional employer, offering a dynamic work environment in London where collaboration and innovation thrive. With a strong focus on employee growth, you will have access to numerous opportunities for advancement within the global payments sector, alongside a supportive culture that values your contributions. Join us to be part of a team that not only drives success but also fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Product Payments Experience & Customer Loyalty
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Flywire. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Flywire.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Flywire. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Vice President of Product Payments Experience & Customer Loyalty
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Flywire and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Flywire how you can be a team player!
How to prepare for a job interview at Flywire
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Flywire.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Flywire's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
