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- Tasks: Lead and optimise global People Team programs, ensuring alignment with Flywire’s values and business goals.
- Company: Join Flywire, a global leader in payments, transforming how clients get paid across 240+ countries.
- Benefits: Enjoy a collaborative culture, diverse team, and opportunities for growth in a fast-paced environment.
- Why this job: Shape a high-performing workforce while advocating for employee needs in a dynamic, inclusive workplace.
- Qualifications: 8+ years in Global People Operations; strong analytical skills and experience in employment law required.
- Other info: Expect a thorough interview process with various FlyMates to ensure a great fit.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
The Opportunity: We, at Flywire, are seeking a Sr. Manager, People - Americas (HR Generalist) to develop, lead, and optimize the execution of our global People Team programs and processes. With a focus on operational excellence across Flywire’s global footprint, in particular the Americas region, this role ensures our people strategies meet diverse cultural, regulatory, and business needs. This role is pivotal in fostering a culture of operational excellence, manager enablement, and FlyMate advocacy, ensuring our people practices align with Flywire’s values, vision, and commitment to equity and inclusion.
This role plays a strategic part in shaping a high-performing, engaged workforce by partnering with managers to implement impactful people strategies. Leveraging data-driven insights and global collaboration, the ideal candidate will go beyond execution—designing and continuously improving scalable, future-ready processes that elevate the FlyMate experience, strengthen manager capability, and support Flywire’s continued growth.
The People Operations Manager will also lead and build capabilities within the Global People Operations team and guide members to deliver exceptional results while contributing effectively to Flywire’s strategic goals.
Driving Operational Excellence in People Operations- Lead the design, execution, and continuous improvement of global People Team programs and processes, ensuring they scale with growth and align with Flywire’s values, strategic priorities, and business goals.
- Drive operational excellence in the Americas by adapting global processes to regional needs, improving efficiency, mitigating risk, and delivering impactful employee and business outcomes.
- Embed Flywire’s values and ideals into systems, frameworks, and practices that balance global consistency with compliance to local market and regulatory requirements.
- Lead and develop a culture of collaboration, accountability, and excellence within the Global People Operations team, ensuring team efforts align with and drive organizational goals.
- Serve as a strategic partner to managers, equipping them with actionable insights and tailored resources through structured programs and initiatives, empowering them to lead with impact, build high-performing teams, and foster an inclusive and supportive work environment.
- Act as a dedicated advocate for employee needs by establishing frameworks and mechanisms for ongoing feedback and engagement, ensuring that these insights guide and refine the People Team’s strategies, programs, and policies.
- Partner with managers to enhance talent development and team management strategies, ensuring they are in sync with Flywire’s core values, People Manager Philosophy, and organizational growth goals, while driving team effectiveness and engagement.
- Build and maintain strong partnerships across the People Team Centers of Expertise (COEs) and key global departments (Finance, IT, Legal & Compliance, Risk, etc) to drive effective cross-functional collaboration.
- Serve as a trusted advisor on employee relations issues, balancing organizational needs with Flywire’s values and compliance standards.
- Partner with internal and external stakeholders to drive seamless, strategic, and impactful People-related initiatives.
- Leverage data and analytics to influence People Team strategies, and proactively address risks and opportunities, driving improved results and fostering best-in-class experiences across the company.
- Align metrics and reporting with Flywire’s goals to drive improvements in programs, processes, and overall engagement and impact.
- Ensure data-driven storytelling is integral to communicating the People Team’s impact and advocating for continuous enhancement of employee experiences.
Here’s What We’re Looking For:
- Bachelor’s degree required; MBA, Master’s degree, or SPHR/GPHR certification preferred
- 8+ years of experience in Global People Operations and People Management, with a strong track record in high-growth, transformation, or fast-paced environments.
- Strong experience in employment law within the Americas region
- Strong service mindset and cross-functional collaboration skills, with a people-first approach and a proven ability to build trust and take initiative in dynamic, fast-paced environments.
- Proven ability to deliver complex services at scale—balancing structure with adaptability to meet evolving business needs.
- Demonstrated experience designing and executing People Operations programs and processes with a focus on innovation, continuous improvement, and proactive problem-solving.
- Strong analytical and problem-solving skills, with the ability to navigate ambiguity and use data or sound judgment to drive timely, impactful decisions.
- Significant project management experience leading the implementation of complex systems, processes, or programs with a focus on results and delivery at scale.
- Excellent communication skills in both written and spoken English, with the ability to simplify complexity and influence across levels.
- Impact-driven leader—dedicated to collaborating with diverse frontline teams and COEs across regions to manage evolving priorities, drive innovation, and deliver impactful results in complex, fast-moving environments.
- Priority Setting
- Managing Diversity
- Process Management
- Innovation Management
- Dealing with Ambiguity
Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Sr. Manager, People - Americas (HR Generalist) employer: Flywire
Contact Detail:
Flywire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Manager, People - Americas (HR Generalist)
✨Tip Number 1
Familiarise yourself with Flywire's core values and mission. Understanding their commitment to equity, inclusion, and operational excellence will help you align your discussions and demonstrate how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former FlyMates on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence in previous roles. Highlighting your experience in adapting global processes to local needs will resonate well with Flywire's focus on regional adaptability.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to influence people strategies in the past. Flywire values data-driven decision-making, so demonstrating this capability will set you apart.
We think you need these skills to ace Sr. Manager, People - Americas (HR Generalist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR management and people operations. Use keywords from the job description to demonstrate that you meet the qualifications and understand the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fostering a positive workplace culture and operational excellence. Share specific examples of how you've successfully implemented people strategies in previous roles.
Showcase Data-Driven Insights: Since the role requires leveraging data for decision-making, include examples of how you've used analytics to drive improvements in HR processes or employee engagement in your application.
Highlight Cross-Functional Collaboration: Emphasise your experience working with various departments to achieve HR goals. Mention any successful projects where you collaborated with finance, legal, or compliance teams to show your ability to work across functions.
How to prepare for a job interview at Flywire
✨Understand Flywire's Culture
Before your interview, take some time to research Flywire's values and mission. Understanding their focus on global collaboration and operational excellence will help you align your answers with what they are looking for in a candidate.
✨Prepare for Behavioural Questions
Expect questions that assess your experience in managing diverse teams and driving operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements in previous roles.
✨Showcase Your Analytical Skills
Since the role involves leveraging data-driven insights, be prepared to discuss how you've used data to influence people strategies in the past. Bring examples of metrics you've tracked and how they led to improved outcomes.
✨Engage with Your Interviewers
During the interview, ask insightful questions about Flywire's current challenges and future goals. This shows your genuine interest in the company and helps you understand how you can contribute to their success.
