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- Tasks: Support customers and teams with technical issues on our innovative payment platforms.
- Company: Join Flywire, a global leader in payments for education, healthcare, and travel.
- Benefits: Enjoy competitive pay, stock options, wellness programs, and flexible time off.
- Why this job: Be part of a dynamic team making a real impact in the fintech world.
- Qualifications: 4+ years in technical support, Linux experience, and strong problem-solving skills required.
- Other info: This role is based in London; expect a collaborative and inclusive culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
Who we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started! With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I. This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed. This is a London based role. Please be aware of this before applying.
- Manage and complete tickets received from customers and other departments involving Flywire’s various platforms.
- Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables.
- Understand various components of our products including how they function together and the workflow impact to customers.
- Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues.
- Logically assess the issue, propose solutions to customers and work with development on enhancements for the product.
- Serve as a highly effective mediator between customers and development when the situation arises.
- Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation.
- Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
- Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals.
Here’s What We’re Looking For:
- 4+ years of experience in technical support engineering.
- Experience working with Linux and bash command line.
- Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers.
- Able to translate highly complex issues to various levels of understanding based on the customer’s technical level.
- Highly motivated and talented troubleshooter.
- Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions.
- Fluent in English, as it is the company’s working language.
- Experience in FinTech or the payment industry will be appreciated.
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering.
- Rails console experience is a major plus.
- Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey.
Technologies we use and will interview based on:
- Bash shell and standard Linux command line.
- SQL.
- Looker.
- Tableau.
- Ruby (light usage).
What We Offer:
- Competitive compensation, including Restricted Stock Units.
- Employee Stock Purchase Plan (ESPP).
- Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams).
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media.
- Dynamic & Global Team (we have been collaborating virtually for years!).
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates.
- Be a meaningful part in our success - every FlyMate makes an impact.
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!).
Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Senior Technical Support Engineer 1 employer: Flywire
Contact Detail:
Flywire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer 1
✨Tip Number 1
Familiarise yourself with Flywire's products and services. Understanding their payment solutions and how they integrate with various industries will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in Linux and bash command line. Being able to showcase your troubleshooting abilities with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in the FinTech or payment industry. Highlighting relevant projects or challenges you've faced can show your understanding of the sector and its complexities.
✨Tip Number 4
Practice your communication skills, especially in explaining complex technical issues to non-technical audiences. This is crucial for a role that requires collaboration with customers and cross-functional teams.
We think you need these skills to ace Senior Technical Support Engineer 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support engineering, particularly with Linux and command-line tools. Emphasise any experience you have in the FinTech or payment industry, as well as your troubleshooting skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific aspects of Flywire's mission that resonate with you and how your skills align with their needs. Be sure to include examples of how you've successfully resolved complex technical issues in the past.
Showcase Communication Skills: Since outstanding verbal and written communication skills are crucial for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your documents logically to demonstrate your communication prowess.
Highlight Team Collaboration: Flywire values collaboration across teams. Include examples in your application that showcase your ability to work effectively with cross-functional teams, especially in resolving customer issues or developing product enhancements.
How to prepare for a job interview at Flywire
✨Understand the Products
Before your interview, make sure you have a solid understanding of Flywire's products and how they function together. Familiarise yourself with the specific portal products you'll be supporting, as well as the new combined platform in development.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss your experience in troubleshooting complex technical issues. Provide examples of how you've identified root causes and proposed solutions in previous roles, especially in a technical support context.
✨Communicate Clearly
Since outstanding verbal and written communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to translate issues based on the customer's technical level.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Linux, bash command line, SQL, and any other technologies mentioned in the job description. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
