At a Glance
- Tasks: Join our team to tackle real production issues and build innovative support tools.
- Company: Flywire, a global leader in payments technology with a vibrant culture.
- Benefits: Competitive stipend, flexible start dates, and opportunities for career growth.
- Other info: Present your project globally and enjoy a supportive mentorship throughout your journey.
- Why this job: Make a real impact on global payments while learning cutting-edge tech and AI tools.
- Qualifications: 4th-year student in Computer Science or related fields, with a passion for problem-solving.
The predicted salary is between 20000 - 30000 € per year.
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Are you ready to keep the world's money moving? At Flywire, our Payments Platform processes billions of dollars across 240+ countries — and when something goes wrong, payers can't pay, clients can't get paid, and the business stops. That's where Application Support comes in. We are the team that keeps the platform running: investigating production issues, partnering with Engineering to fix root causes, and turning recurring pain into permanent improvements.
We are looking for Fly-terns (4º year students) in Valencia to join the Application Support team this summer. You won't just be "shadowing" — you'll be working on real production issues and building tooling that makes our team faster, smarter, and more proactive.
The Role: Project-Driven & Supported
As a Fly-tern in the Technical Support Engineering group, you will be embedded within our team and participate in our day-to-day rituals — triage, ticket reviews, incident handling — while focusing on a specific, high-impact project designed for your journey at Flywire.
To ensure you grow and succeed, you will have a dedicated support system:
- A Mentor: A senior Technical Support Engineer for day-to-day guidance, pair-ticket solutioning, and reviews.
- A Manager: To support your professional growth, provide feedback, and help you navigate the Flywire culture.
What You'll Work On: TSE sits at the intersection of Institutional clients and Product & Engineering, so your project can dive deep into very different technical areas. Possible domains include:
- Support Tooling & Automation: Building internal tools that reduce manual work — auto-triage scripts, ticket enrichers, or self-service playbooks.
- Observability & Insights: Designing dashboards and alerts on top of supported product data (Sumo Logic, Jira, MySQL, Honeycomb) to surface recurring issues, escalation patterns, or other functional issues.
- AI-Augmented Support: Helping us push the boundaries of how TSE uses AI — from investigation agents, AI-assisted ticket categorization, and knowledge base generation from past resolutions.
- Root-Cause Engineering: Pairing with the team on a recurring class of production issues — from inconsistencies in the process to collaboration with other teams.
AI-Augmented Engineering: TSE along with other support teams is one of the most AI-forward teams at Flywire. As an intern, you will learn to leverage cutting-edge AI tools like Cursor, Claude, Gemini, and Notebook LM to investigate issues faster, draft playbooks, query logs, and build internal process automations. We treat AI as a teammate, and we'll teach you how to get the most out of it.
Qualifications: Here's What We're Looking For:
- Current student in the 4th year of a Bachelor's Degree in Computer Science, Software Engineering, AI, or Data Science. We highly value candidates from Double Degrees in Mathematics and Informatics Engineering, as well as specialized degrees in Artificial Intelligence, Data Science, or Informatics Engineering.
- Tech Foundations: Comfortable with SQL and at least one scripting language (Python, Ruby, JavaScript). Curiosity about how distributed systems, APIs, and databases behave in production is more important than years of experience.
- The Support Mindset: You enjoy debugging more than greenfield coding. You like asking "why is this happening?" until you reach the real answer, and you care about both the technical fix and the user on the other side of the ticket.
- Communication: Fluency in English both verbal and written to not only work with clients but also collaborate with our global teams, partner with Engineering, and write clear, empathetic responses to internal and external stakeholders.
- Bonus: any exposure to FinTech, payments, observability tools (Sumo Logic, Honeycomb), or ticketing systems (Zendesk) will be appreciated.
Our Tech Stack: Platforms we support: Java (Spring Boot), Good understanding of SaaS - Web applications, HTTP / SFTP protocols, and Database design. Observability & Tooling: Sumo Logic, Jira, GitLab CI, Honeycomb. AI & Tools: Cursor, Claude Code, Gemini, Notebook LM.
What We Offer:
- Competitive Monthly Stipend: Based on UK’s local market standards.
- Flexible June Start: We prioritize your academic calendar; your start date is adaptable.
- London Office Culture: Work from our office with a vibrant community of FlyMates.
- Global Showcase: Present your project results to engineering and operations leaders across the globe.
- Career Growth: Successful Fly-terns are our first priority for full-time Associate roles after graduation.
Submit today and get started! Apply with your CV. We are excited to see how you will help us keep the future of global payments running! Throughout the process, you can expect to meet with the Hiring Manager and complete a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
Intern, Technical Support Engineer (TSE) I in London employer: Flywire
At Flywire, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Valencia. As a Fly-tern, you'll not only gain hands-on experience tackling real-world technical challenges but also benefit from dedicated mentorship and career growth opportunities, all while collaborating with a diverse team of passionate professionals. With a competitive stipend and the chance to showcase your work globally, Flywire is committed to supporting your journey as you help keep the world's payments moving.
StudySmarter Expert Advice🤫
We think this is how you could land Intern, Technical Support Engineer (TSE) I in London
✨Tip Number 1
Network like a pro! Reach out to current FlyMates on LinkedIn or at events. Ask them about their experiences and any tips they might have for you. Building connections can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Flywire's mission and values. Show us that you're not just another candidate; you’re genuinely excited about keeping the world's money moving. Tailor your answers to reflect how you align with our goals.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be dealing with real production issues, brush up on your debugging techniques. Use mock scenarios to demonstrate your thought process during interviews—show us how you tackle challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Flywire team. Let’s keep the conversation going!
We think you need these skills to ace Intern, Technical Support Engineer (TSE) I in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're excited about the opportunity to work with us at Flywire and how you can contribute to keeping the world's money moving.
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight any relevant experience or skills, especially in SQL, scripting languages, and your problem-solving mindset. We love seeing how your background aligns with what we do!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and get to the point. We appreciate well-structured responses that show you can communicate effectively, especially since you'll be collaborating with global teams.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're serious about joining our team at Flywire!
How to prepare for a job interview at Flywire
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, like SQL and scripting languages. Brush up on your knowledge of Java, Spring Boot, and any observability tools like Sumo Logic or Honeycomb. This will show that you're not just a candidate but someone who can hit the ground running.
✨Show Your Support Mindset
During the interview, emphasise your passion for debugging and problem-solving. Share examples of how you've tackled technical issues in the past and how you approach understanding the root cause of problems. This aligns perfectly with what the role demands.
✨Communicate Clearly
Since you'll be working with global teams and clients, practice articulating your thoughts clearly and empathetically. Prepare to discuss complex technical concepts in simple terms, as this will demonstrate your communication skills and ability to collaborate effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the projects you'll be involved in, and how AI tools are integrated into the workflow. This shows your genuine interest in the role and helps you gauge if Flywire is the right fit for you.
