At a Glance
- Tasks: Join our team to solve real production issues and build innovative tools.
- Company: Flywire, a global leader in payments technology with a vibrant culture.
- Benefits: Flexible start dates, career growth opportunities, and a supportive mentor system.
- Other info: Dynamic work environment with diverse teams and exciting project presentations.
- Why this job: Make an impact on global payments while learning cutting-edge tech and AI tools.
- Qualifications: Final year student in Computer Science or related fields, with a passion for problem-solving.
The predicted salary is between 20000 - 30000 € per year.
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Are you ready to keep the world's money moving? At Flywire, our Payments Platform processes billions of dollars across 240+ countries — and when something goes wrong, payers can't pay, clients can't get paid, and the business stops. That's where Application Support comes in. We are the team that keeps the platform running: investigating production issues, partnering with Engineering to fix root causes, and turning recurring pain into permanent improvements.
We are looking for Fly-terns (Final year students) in London to join the Application Support team this summer. You won't just be "shadowing" — you'll be working on real production issues and building tooling that makes our team faster, smarter, and more proactive.
The Role: Project-Driven & Supported
As a Fly-tern in Application Support, you will be embedded within our team and participate in our day-to-day rituals — triage, ticket reviews, incident handling — while focusing on a specific, high-impact project designed for your 6-week journey.
To ensure you grow and succeed, you will have a dedicated support system:
- A Mentor: A senior Application Support engineer for day-to-day guidance, pair-debugging sessions, and code reviews.
- A Manager: To support your professional growth, provide feedback, and help you navigate the Flywire culture.
What You'll Work On
Application Support sits at the intersection of engineering, product and operations, so your project can dive deep into very different technical areas. Possible domains include:
- Support Tooling & Automation: Building internal tools (Ruby/Python) and integrations that reduce manual work — auto-triage scripts, ticket enrichers, self-service runbooks, or operational dashboards used by the team every day.
- Observability & Insights: Designing dashboards and alerts on top of our payments data (Sumo Logic, Jira, MySQL, MongoDB) to surface recurring issues, escalation patterns, or SLA risks before they become incidents.
- AI-Augmented Support: Helping us push the boundaries of how Application Support uses AI — from automated investigation agents to AI-assisted ticket categorization and knowledge base generation from past resolutions.
- Root-Cause Engineering: Pairing with the team on a recurring class of production issues — from data inconsistencies in the global ledger to integration failures with banking partners — and shipping the fix end-to-end with our Engineering squads.
AI-Augmented Engineering
Application Support is one of the most AI-forward teams at Flywire. As an intern, you will learn to leverage cutting-edge AI tools like Cursor, Claude Code and Gemini to investigate issues faster, draft runbooks, query logs, and build internal automations. We treat AI as a teammate, and we'll teach you how to get the most out of it.
Qualifications
Here's What We're Looking For:
- Current student in the 4th year of a Bachelor's Degree in Computer Science, Software Engineering, AI, or Data Science. We highly value candidates from Double Degrees in Mathematics and Informatics Engineering, as well as specialized degrees in Artificial Intelligence, Data Science, or Informatics Engineering.
- Tech Foundations: Comfortable with SQL and at least one scripting language (Python, Ruby, JavaScript). Curiosity about how distributed systems, APIs, and databases behave in production is more important than years of experience.
- The Support Mindset: You enjoy debugging more than greenfield coding. You like asking "why is this happening?" until you reach the real answer, and you care about both the technical fix and the user on the other side of the ticket.
- Communication: Fluency in Spanish and a strong working command of English to collaborate with our global teams, partner with Engineering, and write clear, empathetic responses to internal stakeholders.
- Bonus: any exposure to FinTech, payments, observability tools (Sumo Logic, Datadog, Grafana), or ticketing systems (Jira) will be appreciated.
Our Tech Stack
Platforms we support: Ruby on Rails, Java (Spring Boot), React
Data/Messaging: MySQL, MongoDB, Redis, RabbitMQ
Observability & Tooling: Sumo Logic, Jira, GitLab CI, AWS
AI & Tools: Cursor, Claude Code, Gemini
What We Offer
- Flexible June Start: We prioritize your exams; your start date is adaptable.
- London Hub Culture: Work from our founding office with a vibrant community of FlyMates.
- Global Showcase: Present your project results to engineering and operations leaders across the globe.
- Career Growth: Successful Fly-terns are our first priority for full-time Associate roles after graduation.
Additional Information
Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Intern, Application Support in London employer: Flywire
At Flywire, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in our London hub. As a Fly-tern in Application Support, you'll not only gain hands-on experience tackling real-world challenges but also benefit from dedicated mentorship and career growth opportunities, paving the way for a successful transition into a full-time role post-graduation. Join us to be part of a global team that values passion, collaboration, and innovation in the fast-paced world of payments.
StudySmarter Expert Advice🤫
We think this is how you could land Intern, Application Support in London
✨Tip Number 1
Network like a pro! Reach out to current FlyMates on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for your interviews by practising common technical questions related to Application Support. Brush up on your SQL and scripting skills, and be ready to discuss how you’d tackle real-world issues. Show us your problem-solving mindset!
✨Tip Number 3
Don’t just focus on the technical stuff; show us your support mindset! Be ready to talk about times you’ve debugged issues or helped others solve problems. We love candidates who care about the user experience as much as the tech!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Flywire journey. Let’s keep the world’s money moving together!
We think you need these skills to ace Intern, Application Support in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're excited about joining our team and contributing to our mission. Share why you’re interested in Application Support and how it aligns with your career goals.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight relevant skills and experiences that match what we’re looking for, especially your tech foundations and any experience with SQL or scripting languages. This helps us see how you fit into our FlyMate culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to explain why you’re a great fit for the role and how your background prepares you for the challenges of Application Support. Keep it concise but impactful – we love a good narrative!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Flywire
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, like SQL, Ruby, and Python. Be ready to discuss how you've used these tools in your studies or projects, as this will show your technical foundation and readiness for the role.
✨Show Your Support Mindset
Demonstrate your passion for problem-solving and debugging during the interview. Share examples of times you've tackled issues head-on, and explain how you approach finding the root cause of a problem. This will resonate well with the team at Flywire.
✨Communicate Clearly
Since you'll be collaborating with global teams, practice articulating your thoughts clearly in both English and Spanish. Prepare to answer questions about your communication style and how you ensure clarity when working with others.
✨Ask Insightful Questions
Prepare thoughtful questions about the Application Support team's projects and challenges. This shows your genuine interest in the role and helps you understand how you can contribute effectively. Plus, it gives you a chance to engage with your interviewers on a deeper level.
