At a Glance
- Tasks: Join our team to solve real production issues and build innovative tools.
- Company: Flywire, a global leader in payments technology with a vibrant culture.
- Benefits: Flexible start dates, career growth opportunities, and a supportive mentor system.
- Other info: Present your project results globally and connect with diverse FlyMates.
- Why this job: Make an impact on global payments while learning cutting-edge tech and AI tools.
- Qualifications: Final year student in Computer Science or related fields with a passion for problem-solving.
The predicted salary is between 20000 - 30000 € per year.
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description: Are you ready to keep the world's money moving? At Flywire, our Payments Platform processes billions of dollars across 240+ countries — and when something goes wrong, payers can't pay, clients can't get paid, and the business stops. That's where Application Support comes in. We are the team that keeps the platform running: investigating production issues, partnering with Engineering to fix root causes, and turning recurring pain into permanent improvements.
We are looking for Fly-terns (Final year students) in London to join the Application Support team this summer. You won't just be "shadowing" — you'll be working on real production issues and building tooling that makes our team faster, smarter, and more proactive.
The Role: Project-Driven & Supported
As a Fly-tern in Application Support, you will be embedded within our team and participate in our day-to-day rituals — triage, ticket reviews, incident handling — while focusing on a specific, high-impact project designed for your 6-week journey. To ensure you grow and succeed, you will have a dedicated support system:
- A Mentor: A senior Application Support engineer for day-to-day guidance, pair-debugging sessions, and code reviews.
- A Manager: To support your professional growth, provide feedback, and help you navigate the Flywire culture.
What You'll Work On: Application Support sits at the intersection of engineering, product and operations, so your project can dive deep into very different technical areas. Possible domains include:
- Support Tooling & Automation: Building internal tools (Ruby/Python) and integrations that reduce manual work — auto-triage scripts, ticket enrichers, self-service runbooks, or operational dashboards used by the team every day.
- Observability & Insights: Designing dashboards and alerts on top of our payments data (Sumo Logic, Jira, MySQL, MongoDB) to surface recurring issues, escalation patterns, or SLA risks before they become incidents.
- AI-Augmented Support: Helping us push the boundaries of how Application Support uses AI — from automated investigation agents to AI-assisted ticket categorization and knowledge base generation from past resolutions.
- Root-Cause Engineering: Pairing with the team on a recurring class of production issues — from data inconsistencies in the global ledger to integration failures with banking partners — and shipping the fix end-to-end with our Engineering squads.
AI-Augmented Engineering: Application Support is one of the most AI-forward teams at Flywire. As an intern, you will learn to leverage cutting-edge AI tools like Cursor, Claude Code and Gemini to investigate issues faster, draft runbooks, query logs, and build internal automations. We treat AI as a teammate, and we'll teach you how to get the most out of it.
Qualifications: Here’s What We’re Looking For
- Current student in the 4th year of a Bachelor's Degree in Computer Science, Software Engineering, AI, or Data Science. We highly value candidates from Double Degrees in Mathematics and Informatics Engineering, as well as specialized degrees in Artificial Intelligence, Data Science, or Informatics Engineering.
- The Support Mindset: You enjoy debugging more than greenfield coding. You like asking "why is this happening?" until you reach the real answer, and you care about both the technical fix and the user on the other side of the ticket.
- Communication: Fluency in Spanish and a strong working command of English to collaborate with our global teams, partner with Engineering, and write clear, empathetic responses to internal stakeholders.
- Bonus: any exposure to FinTech, payments, observability tools (Sumo Logic, Datadog, Grafana), or ticketing systems (Jira) will be appreciated.
- Platforms we support: Ruby on Rails, Java (Spring Boot), React Observability & Tooling: Sumo Logic, Jira, GitLab CI, AWS.
What We Offer:
- Flexible June Start: We prioritize your exams; your start date is adaptable.
- London Hub Culture: Work from our founding office with a vibrant community of FlyMates.
- Global Showcase: Present your project results to engineering and operations leaders across the globe.
- Career Growth: Successful Fly-terns are our first priority for full-time Associate roles after graduation.
Additional Information: Submit today and get started! Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Intern, Application Support employer: Flywire
At Flywire, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in our London hub. As a Fly-tern in Application Support, you'll not only gain hands-on experience tackling real-world challenges but also benefit from dedicated mentorship and career growth opportunities, paving the way for future success within our global team. Join us to be part of a dynamic environment where passion meets innovation, and your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Intern, Application Support
✨Tip Number 1
Network like a pro! Reach out to current FlyMates on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the intern role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by diving deep into Flywire's mission and values. Show us that you’re not just interested in the role, but that you genuinely care about keeping the world's money moving. Bring your passion to the table!
✨Tip Number 3
Practice your problem-solving skills! Since you'll be tackling real production issues, brush up on debugging techniques and think through how you’d approach common challenges in application support. We love seeing your thought process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Flywire family!
We think you need these skills to ace Intern, Application Support
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're excited about joining our team and contributing to keeping the world's money moving.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention any relevant projects or coursework that demonstrate your support mindset and technical abilities.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant, and make sure to proofread for any typos or errors!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Flywire family!
How to prepare for a job interview at Flywire
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like Ruby, Python, and the observability tools. Being able to discuss how you've used these in your projects or studies will show that you're not just a fit for the role but also genuinely interested in the work.
✨Show Your Support Mindset
Since the role is all about application support, be ready to talk about your problem-solving approach. Share examples of when you've debugged an issue or helped someone understand a technical problem. This will highlight your ability to empathise with users and your passion for finding solutions.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the projects you'll be working on, or how they use AI in their processes. This shows that you're engaged and eager to learn more about how you can contribute to the team.
✨Practice Your Communication Skills
Since communication is key in this role, especially with global teams, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly and confidently.
