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- Tasks: Lead onboarding and implementation for hospitality clients, ensuring their success with our solutions.
- Company: Join Flywire, a global leader in payments, transforming how clients get paid across various industries.
- Benefits: Enjoy competitive pay, stock options, wellness programs, and flexible time off for volunteering.
- Why this job: Be part of a dynamic team, shaping the future of client success in a rapidly growing industry.
- Qualifications: 3-5 years in customer success or SaaS, plus 2-3 years in hospitality; strong communication skills required.
- Other info: Fluency in additional European languages is a bonus; expect a collaborative and inclusive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage – the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease – no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity: Forge a Path, Shape an Industry
Flywire\’s Travel business is on a rapid growth trajectory, and we\’re looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi EMEA team. This isn\’t just a role; it\’s a chance to build something from the ground up. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation, accelerating product adoption, and cultivating long-term relationships that deliver measurable, transformative outcomes.
What You\’ll Do: Build, Advise, and Drive Impact
Be a strategic partner: Lead end-to-end onboarding and implementation projects for our enterprise clients across EMEA, deploying powerful solutions like eAuthorize, eSignature, and SertifiPay. You will be a hands-on expert who sets our clients up for success.
Architect workflows: Deliver high-impact training and craft custom workflows that make our clients\’ processes more efficient and effective. You\’ll provide a white-glove onboarding experience that sets the standard for client support in the region.
Fuel growth: Work hand-in-hand with our enterprise team to ensure clients meet their objectives. Your insights will be crucial in regular business reviews, driving client satisfaction, and fueling retention and growth.
Champion the client: Serve as the vital link between our clients and our internal teams (Sales, Product, and Engineering). You\’ll actively manage interactions via Salesforce, ChurnZero, and Zendesk, providing clear, actionable insights that help us continuously improve and innovate.
What We\’re Looking For: Your Profile for Success
We\’re seeking a passionate and ambitious individual with a unique blend of hospitality industry expertise and SaaS implementation experience.
Experience: You have 3–5 years of experience in customer success or implementation within a SaaS environment and 2–3 years of deep experience in the hospitality industry.
Strategic acumen: A proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.
Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., ChurnZero).
Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives. You have a proven ability to independently manage complex deployments and drive client outcomes.
A \”plus\”: Fluency in additional European languages is a great asset for this role.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success – every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
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Client Success Manager, Hospitality employer: Flywire
Contact Detail:
Flywire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager, Hospitality
✨Tip Number 1
Familiarise yourself with Flywire's products and services, especially those related to the hospitality sector. Understanding how eAuthorize, eSignature, and SertifiPay work will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former Flywire employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience in customer success and the hospitality industry. Highlighting measurable outcomes you've achieved will showcase your ability to drive client success effectively.
✨Tip Number 4
Brush up on your Salesforce and ChurnZero skills. Being able to speak confidently about your technical know-how will set you apart as a candidate who can hit the ground running in this role.
We think you need these skills to ace Client Success Manager, Hospitality
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications for the Client Success Manager position at Flywire. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your 3–5 years of experience in customer success or implementation within a SaaS environment, as well as your 2–3 years in the hospitality industry. Use specific examples to demonstrate your strategic acumen and technical know-how.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure your application reflects your ability to engage with various audiences. Consider including examples of how you've successfully communicated with both end-users and C-level executives.
Tailor Your CV and Cover Letter: Craft a CV and cover letter that specifically address the qualifications mentioned in the job description. Use keywords from the listing, such as 'client success', 'SaaS', and 'hospitality', to make your application stand out.
How to prepare for a job interview at Flywire
✨Understand the Company Culture
Before your interview, take some time to research Flywire's culture and values. They emphasise passion, excitement, and global collaboration, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Hospitality Expertise
Given the role's focus on the hospitality industry, be ready to share specific examples from your past experiences that demonstrate your understanding of this sector. Highlight any successful projects or client relationships you've managed.
✨Demonstrate Technical Proficiency
Familiarise yourself with Salesforce and customer success software like ChurnZero. Be prepared to discuss how you've used these tools in previous roles to drive client success and improve processes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage complex deployments. Think of examples where you've successfully navigated challenges in client relationships or project implementations.
