At a Glance
- Tasks: Provide top-notch IT support to schools and enhance their tech experience.
- Company: Join Nexus Associates, a leader in educational IT solutions.
- Benefits: Competitive salary, 25 days holiday, health benefits, and birthday off.
- Other info: Dynamic role with opportunities for growth and travel within the Midlands.
- Why this job: Make a difference in education while working with cutting-edge technology.
- Qualifications: Strong IT support experience and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Nexus Associates (part of the Flywheel IT Services Ltd group) has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world.
We are looking for an IT Education Engineer to join our dynamic team at Nexus. In this role you will provide great customer service to our schools, whilst providing high quality IT tech support. You may have been or currently an IT technician on a school site or education setting and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be doing basic fixes, triaging tickets to the helpdesk and making sure that they are handled and prioritised accordingly. You will be responsible for supporting the IT services of the school, with a particular emphasis on customer service. You will spend 3 days per week onsite at one of our schools in Nottingham and remotely work or attend other schools when required for the other 2 days. These are based in the Nottingham & Midlands area, so willingness to travel is a requirement for this role.
KEY RESPONSIBILITIES
- Take ownership of problems and proactively resolve incidents or changes allocated to you by your line manager
- Maintain focus on the whole life of service delivery, from the first touch point to the closure of the incident
- Supporting the team to build a culture of continuous improvement
- Maintain a close view of incidents and their impacts on BAU activities
- Accurately document and record IT services to support our remote and local team
- Be responsive to requests for support whilst delivering against agreed SLA’s and objectives.
THE SUCCESSFUL PERSON
- Strong L2 experience
- Be proficient in Microsoft technologies
- Experience in a technical support or service delivery function with an IT environment, preferably supporting schools, academies and/or MATs
- Willing to learn any bespoke software systems of the school
- Excellent interpersonal skills
- Solid communication skills (both written and verbal)
- Must be able to follow instructions and document processes
- Must be able to work the following hours - 8am to 4.30pm - on site
WHAT WE OFFER
- £33 – £35k per annum (DOE)
- 25 days holiday, plus bank holidays.
- Birthday Day off
- AXA Healthcare Scheme
- Life Assurance Scheme
- Company Sick Pay
- EAP and Company Wellness Resources
Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to an Enhanced DBS check.
To join the Nexus team, please follow the below link to where you need to apply. Please note only applications with a completed application form will be considered.
IT Education Engineer in Nottingham employer: Flywheel IT Services
Nexus Associates is an exceptional employer, offering a supportive and dynamic work environment for IT Education Engineers in the Nottingham and Midlands area. With a strong focus on employee growth, we provide comprehensive benefits including 25 days of holiday, healthcare schemes, and wellness resources, all while fostering a culture of continuous improvement and collaboration. Join us to make a meaningful impact in education by delivering top-notch IT support to schools and empowering the next generation with essential technology skills.
StudySmarter Expert Advice🤫
We think this is how you could land IT Education Engineer in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flywheel IT Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flywheel IT Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flywheel IT Services!
✨Direct Apply to Flywheel IT Services
Let's not forget to apply directly through the Flywheel IT Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Education Engineer in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flywheel IT Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flywheel IT Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flywheel IT Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
