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Service Manager – UCL Academy, London – Full Time, Permanent - up to £42’000 per annum
ABOUT US
Nexus Associates (part of the Flywheel IT Services group) has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children.
Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world.
THE ROLE
We are looking for a Service Manager to join our dynamic team at Nexus. In this role you will be responsible for overseeing and coordinating the day-to-day delivery of IT services across the school, ensuring staff and students receive a reliable, responsive and high-quality IT service.
Working closely with one other engineer, you will act as the main point of contact for IT service delivery, managing priorities, incidents and requests while also providing hands-on technical support where required. You will work closely with school leadership and staff to understand their needs, resolve issues effectively and ensure IT systems support the wider aims of the school.
The role will suit someone who is organised, proactive and customer focused, with the technical understanding and communication skills to manage a broad range of IT services in a busy school environment.
KEY RESPONSIBILITIES
- Manage the day-to-day delivery of IT services across the school, ensuring issues and requests are prioritised and resolved effectively.
- Work closely with the school engineer to coordinate workload and provide technical support and escalation where required.
- Provide hands-on support to staff and students across hardware, software, networks and Microsoft 365.
- Monitor and maintain the school's IT systems, infrastructure and devices to ensure reliability and availability.
- Liaise with external IT suppliers and service providers to resolve issues and support ongoing services.
- Support the implementation of cyber security, data protection and safeguarding requirements.
- Maintain accurate IT documentation, asset records and service procedures.
- Identify opportunities to improve IT services and support technology projects and upgrades.
- Communicate clearly with staff and school leadership regarding IT issues, planned maintenance and service improvements.
- Take ownership of IT issues through to resolution, ensuring a professional and responsive service.
REQUIREMENTS
- Experience in an IT support, service management or technical leadership role.
- Experience working within a school or education environment.
- Good knowledge of Microsoft 365, Windows, networking and end-user devices.
- Microsoft 365, Azure/Entra ID or Intune experience.
- Experience with Active Directory, Windows Server and network infrastructure.
- Experience with Google workspace and administration
- Experience supporting classroom technology and education-specific systems.
- Experience managing IT suppliers, assets and technology projects.
- Strong troubleshooting skills and the ability to resolve and escalate technical issues effectively.
- Experience managing priorities and coordinating the work of a small IT team.
- Excellent communication and customer service skills, with the ability to support non-technical users.
- Organised, proactive and able to work independently.
- Good understanding of cyber security, data protection and information security.
- Ability to work effectively with staff, leadership and external IT suppliers.
- Commitment to providing a reliable, professional and user-focused IT service.
- Relevant IT qualifications such as Microsoft, CompTIA or ITIL.
WHAT WE OFFER
- Up to £42’000 per annum
- 25 days holiday, plus bank holidays.
- Birthday Day off
- AXA Healthcare Scheme, incl. travel insurance
- Life Assurance Scheme
- Company Sickness Benefit
- EAP and Company Wellness Resources
OTHER INFORMATION
Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us.
The successful candidate will be subject to an Enhanced DBS check.
HOW TO APPLY
To join the Nexus team, please follow the below link to where you need to apply. Please note only application with a completed application form will be considered.
Service Manager in London employer: Flywheel IT Services
Flywheel IT Services is an outstanding employer, offering a dynamic work culture that prioritises employee growth and development. Located in Nottingham, the company provides competitive compensation, comprehensive benefits, and a supportive environment where IT professionals can thrive while making a meaningful impact in the education sector.
