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For Companies At a Glance
- Tasks: Provide top-notch IT support and customer service to schools.
- Company: Join Nexus Associates, a leader in educational IT solutions.
- Benefits: Earn up to £30,000, enjoy your birthday off, and access private medical care.
- Why this job: Make a real difference in students' lives with cutting-edge technology.
- Qualifications: Proficient in Microsoft tech and experience in IT support, especially in schools.
- Other info: Dynamic team culture with a commitment to safeguarding children.
The predicted salary is between 21600 - 42000 £ per year.
ABOUT US
Nexus Associates (part of the Flywheel IT Services Ltd group) has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world.
THE ROLE
We are looking for an IT Education Engineer to join our dynamic team at Nexus, for a school near Salisbury. In this role you will provide great customer service to our schools, whilst providing high quality IT tech support. You may have been or currently an IT technician on a school site or education setting and can therefore ‘talk school’ and be familiar with the apps that schools use.
Your main responsibilities will be doing basic fixes, triaging tickets to the helpdesk and making sure that they are handled and prioritised accordingly. You will be responsible for supporting the IT services of the school, with a particular emphasis on customer service. Nexus Associates are looking for a talented and motivated IT technician who has a real flair for technology and thrives on providing exemplary customer service to support a prestigious school in the Stonehenge area.
KEY RESPONSIBILITIES
- Take ownership of problems and proactively resolve incidents or changes allocated to you by your line manager
- Maintain focus on the whole life of service delivery, from the first touch point to the closure of the service
- Support the team to build a culture of continuous improvement
- Maintain a close view of incidents and their impacts on BAU activities
- Accurately document and record IT services to support our remote and local team
- Be responsive to requests for support whilst delivering against agreed SLAs and objectives
THE SUCCESSFUL PERSON
- Be proficient in Microsoft technologies
- Experience in a technical support or service delivery function with an IT environment, preferably supporting school, academies and/or MATs
- Willing to learn any bespoke software systems of the school
- Excellent interpersonal skills
- Solid communication skills (both written and verbal)
- Must be able to follow instructions and document processes
- Must be able to work the following hours 8am to 4.30pm on site
WHAT WE OFFER
- Up to £30’000 per annum – dependent on experience
- Enjoy your birthday off!
- Private medical care
- Life Assurance Scheme
- Company Sick Pay
- EAP and Company Wellness Resources
OTHER INFORMATION
Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us.
The successful candidate will be subject to an Enhanced DBS check.
HOW TO APPLY
To join the Nexus team, please follow the below link to where you need to apply. Please note only applications with a completed application form will be considered. The link is: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=fff53e81-55b9-42cb-963f-7f19f77ecb06
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IT Education Engineer employer: Flywheel IT Services
Contact Detail:
Flywheel IT Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Education Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and IT sectors. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! If you have a portfolio of projects or experiences, bring it along to interviews. Demonstrating your technical know-how and customer service flair can really set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by researching Nexus Associates. Understand their mission and values, especially how they support schools. Tailor your answers to show how you can contribute to their goals and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nexus team and ready to make an impact in the education sector.
We think you need these skills to ace IT Education Engineer
Some tips for your application 🫡
Show Your Passion for Education: When you're writing your application, let us see your enthusiasm for working in the education sector. Mention any relevant experiences or projects that highlight your commitment to supporting schools and students.
Tailor Your Application: Make sure to customise your application to fit the IT Education Engineer role. Highlight your technical skills and customer service experience, especially in an educational setting, so we can see how you’d be a great fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Flywheel IT Services
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft technologies and any specific software used in schools. Being able to discuss these confidently will show that you're not just familiar with tech, but that you understand how it applies in an educational setting.
✨Customer Service Focus
Since the role emphasises customer service, think of examples from your past experiences where you provided excellent support. Be ready to share how you handled difficult situations or resolved issues for users, especially in a school environment.
✨Show Your Problem-Solving Skills
Prepare to discuss how you take ownership of problems and proactively resolve incidents. Think of specific instances where you triaged tickets or improved service delivery, as this aligns perfectly with what Nexus is looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.