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For Companies At a Glance
- Tasks: Provide top-notch IT support and customer service to schools.
- Company: Join Nexus, a dynamic team dedicated to educational tech support.
- Benefits: Earn up to £32,000, enjoy your birthday off, and access private medical care.
- Why this job: Make a real difference in schools while working with technology you love.
- Qualifications: Experience in IT support, especially in educational settings, is a plus.
- Other info: Be part of a team that values safeguarding and continuous improvement.
The predicted salary is between 24000 - 32000 £ per year.
THE ROLE
We are looking for an IT Education Engineer to join our dynamic team at Nexus, for a school near Salisbury. In this role you will provide great customer service to our schools, whilst providing high quality IT tech support. You may have been or currently an IT technician on a school site or education setting and can therefore ‘talk school’ and be familiar with the apps that schools use.
Your main responsibilities will be doing basic fixes, triaging tickets to the helpdesk and making sure that they are handled and prioritised accordingly. You will be responsible for supporting the IT services of the school, with a particular emphasis on customer service.
Nexus Associates are looking for a talented and motivated IT technician who has a real flair for technology and thrives on providing exemplary customer service to support a prestigious school in the Stonehenge area.
KEY RESPONSIBILITIES
- Take ownership of problems and proactively resolve incidents or changes allocated to you by your line manager
- Maintain focus on the whole life of service delivery, from the first touch point to the closure of the incident
- Supporting the team to build a culture of continuous improvement
- Maintain a close view of incidents and their impacts on BAU activities
- Accurately document and record IT services to support our remote and local team
- Be responsive to requests for support whilst delivering against agreed SLA’s and objectives.
THE SUCCESSFUL PERSON
- Be proficient in Microsoft technologies
- Experience in a technical support or service delivery function with an IT environment, preferably supporting school, academies and/or MATs
- Willing to learn any bespoke software systems of the school
- Excellent interpersonal skills
- Solid communication skills (both written and verbal)
- Must be able to follow instructions and document processes
- Must be able to work the following hours 8am to 4.30pm on site
WHAT WE OFFER
- Up to £32’000 per annum – dependent on experience
- Enjoy your birthday off!
- Private medical care
- Life Assurance Scheme
- Company Sick Pay
- EAP and Company Wellness Resources
OTHER INFORMATION
Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us.
The successful candidate will be subject to an Enhanced DBS check.
HOW TO APPLY
To join the Nexus team, please download and complete the application form provided. Please note only applications with a completed application form will be considered.
to £32k (depending on experience plus private health)
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IT Education Engineer employer: Flywheel IT Services
Contact Detail:
Flywheel IT Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Education Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and IT sectors. You never know who might have a lead on a job or can put in a good word for you. Plus, attending local tech meetups or school events can help us get our foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it during interviews. Demonstrating your technical prowess and problem-solving abilities can really set us apart from the competition.
✨Tip Number 3
Prepare for the interview by researching the school and its IT needs. Knowing what apps they use and the challenges they face will help us tailor our responses and show that we’re genuinely interested in supporting their mission.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them of our enthusiasm for the role. Plus, it shows that we’re proactive and committed to joining their team.
We think you need these skills to ace IT Education Engineer
Some tips for your application 🫡
Show Your Passion for IT: When filling out your application, let your enthusiasm for technology shine through! We want to see how your experience aligns with the role of an IT Education Engineer and how you can bring that passion to our schools.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous work in educational settings or your familiarity with school apps, as this will resonate with us at Nexus.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications better!
Follow the Instructions: Don’t forget to download and complete the application form as specified! Only applications with a completed form will be considered, so double-check that you’ve followed all the steps before hitting send.
How to prepare for a job interview at Flywheel IT Services
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and any common educational apps used in schools. Being able to discuss these confidently will show that you understand the environment you'll be working in.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or helped users, as this role emphasises customer support.
✨Problem-Solving Mindset
Be ready to demonstrate your problem-solving skills. You might be asked to walk through how you would handle a specific IT issue or incident, so think about your approach to troubleshooting and prioritising tasks.
✨Document Your Process
Since documentation is key in this role, practice explaining how you document processes and incidents. Bring examples if possible, as this will highlight your attention to detail and organisational skills.