At a Glance
- Tasks: Support daily operations and ensure exceptional service delivery for our international fleet.
- Company: Join Planet 9 Private Air, a leading Aircraft Management and Charter Operator.
- Benefits: Flexible remote work options and a dynamic team environment.
- Other info: Opportunity for occasional travel and professional growth in the aviation industry.
- Why this job: Be part of a fast-paced team that values communication and client satisfaction.
- Qualifications: 3 years in international aviation and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Planet 9 Private Air is a growing Aircraft Management and Charter Operator with bases in Van Nuys, CA, New York, NY, London, UK and Lisbon, Portugal. With decades of experience, we are able to deliver the highest levels of flexibility, convenience, and reliability. Our customers enjoy all of the benefits of owning an aircraft while leaving the considerable responsibilities to us. From handling crew needs to taking care of financials, we offer round-the-clock operational support. Our client’s aircraft receives the same high standards of treatment that we give our owned fleet.
Job Summary/Objective
Planet Nine is seeking a proactive and detail-oriented Client Services Specialist to join our team. In this role, you will support the daily operations of our international fleet, ensuring exceptional service delivery and coordination across multiple teams. The ideal candidate is an excellent communicator with a strong focus on efficiency, safety, and client satisfaction. You’ll work closely with internal departments and external customers to help maintain the highest standards in our global operations. If you're a team player who thrives in a fast-paced environment and enjoys problem-solving, we’d love to hear from you!
Reports to: Director of Client Services
Location: Must reside in the UK/Remote
Key Duties & Responsibilities:
- Communication with clients for trip related updates and needs
- Communicate with other departments any operational needs or concerns
- Input relevant trip details into scheduling software
- Coordination of regulatory requirements i.e. APIS and eSecure filing
- Adhere to Planet Nine’s operational policies, safety procedures, and regulatory standards by completing required training and maintaining compliance across all assigned duties.
- Adapt to evolving priorities by performing additional tasks or projects as needed to support team and organizational goals
Skills and Qualifications:
- Excellent communication and interpersonal abilities
- Proficiency in aviation management software (FOS) and flight tracking systems
- Attention to detail and commitment to maintaining high standards of safety and compliance
- Ability to manage multiple priorities and work in a fast-paced environment
Education and Experience Requirements:
- 3 years international aviation experience – 135 operations preferred
Physical Requirements: Not Applicable
Travel Requirements: Occasional travel as needed, one to two trips a year
Client Services Associate in London employer: Flyplanet9
At Planet 9 Private Air, we pride ourselves on being an exceptional employer that values flexibility, reliability, and a commitment to excellence. Our collaborative work culture fosters professional growth and development, providing employees with unique opportunities to thrive in the dynamic aviation industry. With a focus on client satisfaction and operational excellence, our team members enjoy a supportive environment that encourages innovation and teamwork, all while working remotely from the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Planet 9. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Planet 9’s operations and values. Show us you’re not just another candidate; demonstrate your passion for client service and how you can contribute to our mission.
✨Tip Number 3
Practice your communication skills! As a Client Services Associate, you'll need to convey information clearly and effectively. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Planet 9.
We think you need these skills to ace Client Services Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Associate role. Highlight your experience in international aviation and any relevant software skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and detail-oriented nature. Let us know why you’re excited about joining Planet 9 and how you can contribute to our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in fast-paced environments. We love candidates who can think on their feet and adapt to changing priorities, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Flyplanet9
✨Know Your Stuff
Make sure you brush up on your knowledge of aviation management and the specific software mentioned in the job description, like FOS. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Think of examples from your past where you successfully communicated with clients or resolved issues, as this will demonstrate your interpersonal abilities.
✨Be Ready for Problem-Solving
Prepare for situational questions that test your problem-solving skills. Think about times when you had to adapt to changing priorities or handle multiple tasks at once. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Understand the Company Culture
Research Planet 9 Private Air and understand their values and operational standards. Showing that you align with their commitment to safety and client satisfaction will help you stand out as a candidate who truly fits into their team.
