At a Glance
- Tasks: Manage ground operations systems and train users for seamless airport operations.
- Company: Norse Atlantic Airways, a fast-growing low-fare airline transforming intercontinental travel.
- Benefits: Competitive salary, pension, private healthcare, and exclusive travel perks.
- Other info: Inclusive culture with growth opportunities and diverse team from 40+ nationalities.
- Why this job: Join a dynamic team and make a real impact in the aviation industry.
- Qualifications: Experience with departure control systems and strong training skills required.
The predicted salary is between 63000 - 77000 £ per year.
Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok. Founded in 2021, we are an ambitious and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.
We're looking for a Ground Operations Systems and Training Manager to own the systems that keep our ground operations running - from departure control to weight & balance - and to train the people who use them, both internally and across our contracted service providers. This is a full-time office based, permanent position based in London Gatwick.
Your responsibilities will include:
- Ground Operations Systems Management
- Set up, deploy, configure, and test ground operations systems at new airport locations;
- Maintain systems by identifying, recording, and escalating issues to the relevant provider;
- Ensure systems remain correctly configured and business rules stay up to date;
- Manage user access and permissions across all ground operations systems.
- System Implementation, Testing & Support
- Support IT and external suppliers with testing and implementation of system enhancements;
- Create test flights in GoNow and iPort for product, policy, and procedure training;
- Provide second- and third-line support for check-in, boarding, and disruption management;
- Act as primary liaison for charter operations involving third-party systems or providers.
- Training & Operational Readiness
- Deliver system training and operational support for internal and external users;
- Develop, maintain, and update training materials and user documentation.
- Projects & Continuous Improvement
- Represent Ground Operations on IT and business system projects;
- Work with IT teams and external suppliers to identify automation opportunities.
- Compliance & Performance
- Liaise with regulatory authorities to obtain and maintain certifications, including iAPI, API, and PNRGOV;
- Monitor ground handling agent performance via automated reporting, identifying trends and KPI deviations;
- Travel as required to support operational and business needs.
What we're looking for:
- Practical experience with departure control systems, particularly Navitaire GoNow;
- Practical experience with weight and balance systems, particularly iPort;
- Knowledge of AHM565 requirements;
- Practical experience in ramp or passenger operations training;
- Strong knowledge of Navitaire application configuration and administration;
- Strong knowledge of the iPort Weight & Balance module;
- Confident user of Microsoft applications;
- Excellent English, spoken and written.
Nice to have:
- Experience with SkySpeed.
We offer:
- The sky is the limit growth opportunity in dynamic aviation industry;
- Competitive Salary;
- Pension and Private Health Care Schemes;
- Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;
- Inclusive and diverse work culture we bring together talent from over 40 nationalities.
Team Norse has identified three core values that we all should live and breathe. They are:
- Be inclusive;
- Take ownership;
- Show kindness.
Deadline - Wednesday 9th September 2026.
Ground Operation Systems and Training Manager employer: Flynorse
Norse Atlantic Airways is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity with team members from over 40 nationalities. As a rapidly growing airline based in London Gatwick, we provide our employees with unparalleled growth opportunities in the dynamic aviation industry, alongside competitive salaries, pension plans, and private healthcare schemes. Join us to not only advance your career but also enjoy exclusive travel privileges to breathtaking destinations worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Operation Systems and Training Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Flynorse. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Ground Operation Systems and Training Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Flynorse, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Flynorse and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Flynorse. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Flynorse
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Flynorse.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Flynorse.
