Client Support Assistant

Client Support Assistant

Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support lawyers in preparing US visa applications and client correspondence.
  • Company: Join Flynn Hodkinson, a friendly boutique law firm specialising in US visa and nationality law.
  • Benefits: Enjoy a flexible work environment with opportunities for professional growth.
  • Why this job: Gain valuable experience in international law while working with diverse clients.
  • Qualifications: Excellent communication skills and attention to detail; degree preferred but not essential.
  • Other info: Opportunity to participate in legal meetings and contribute to blog writing.

The predicted salary is between 24000 - 36000 £ per year.

Flynn Hodkinson is a leading US visa and nationality law firm based in London, UK. We are a boutique firm and take pride in having a friendly and flexible work environment. If you have an interest in US visa and nationality law and enjoy working with clients with an international outlook, this may be the role for you.

This role will support US visa and nationality lawyers in preparing our company, entrepreneur and individual clients applying for US visas, entry and nationality.

Responsibilities
  • Prepare cases as completely as possible for Responsible Attorney’s review, identifying or highlighting any uncertain issues or missing information.
  • Prepare USCIS and Department of State forms, including I-129, I-130, I-486, DS-160, DS-260, etc. from questionnaire completed by client.
  • Draft supporting letters and client correspondence.
  • Assemble cases for filing, ensuring that all procedural requirements for filing cases are met including filing fee, signatures, assembly of exhibits, jurisdiction, etc.
  • Complete checklist prior to filing case to ensure that all appropriate documents are signed and included and appropriate filing fee cheques attached.
  • File all correspondence and documents in LEAP.
  • Ask questions of Sr Client Support Specialist or Responsible Attorney to clarify any confusion on legal issues or cases.
  • Attend and participate in legal and firm meetings, in-house seminars and client consultations.
  • Perform administrative tasks as needed (e.g. open and close files, prepare invoices, etc.).
  • Keeps clients organized by establishing and organizing files; monitoring calendars; setting deadline reminders in Todoist; documenting actions; inputting information into LEAP and spreadsheets.
  • Download and print intake documents. Responsible for scanning, saving and organizing client documents and information.
  • Prepare and track New Matter Sheets, Engagement Agreements, Privacy Agreements and invoices.
  • Request KYC documents prior to consultation; send consultation questionnaire and arrange payment of consultation fee.
  • Update engagement letter templates, when necessary. Coordinate Sharepoint and prepare reports in LEAP and Excel.
  • Scan/Save/Log receipts, approvals, RFE’s, NOIDs, communicate these updates to clients, input this information into case tracking system.
  • Assist lawyers with drafting blogs as required.
  • Accomplishes firm goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications
  • Excellent verbal and written communication skills.
  • Bachelor’s degree preferred or equivalent combination of education and relevant experience.
  • Excellent attention to detail.
  • Must be well-organized and have ability to meet established/changing deadlines.
  • Proficiency in using MS Office applications.
  • Experience with the use of Leap case management software and Xero financial software is a plus.

Client Support Assistant employer: Flynn Hodkinson Ltd

At Flynn Hodkinson, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment in the heart of London. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation, making it an ideal place for those passionate about US visa and nationality law. Join us to be part of a dynamic team that not only values your contributions but also encourages you to thrive in your career.
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Contact Detail:

Flynn Hodkinson Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Support Assistant

✨Tip Number 1

Familiarise yourself with US visa and nationality law. Understanding the basics will not only help you in interviews but also show your genuine interest in the role.

✨Tip Number 2

Network with professionals in the field. Attend legal seminars or workshops related to immigration law, as this can provide valuable insights and connections that may lead to job opportunities.

✨Tip Number 3

Demonstrate your organisational skills during the interview. Be prepared to discuss how you manage multiple tasks and deadlines, as this is crucial for a Client Support Assistant role.

✨Tip Number 4

Showcase your communication skills. Practice articulating complex information clearly, as you'll need to explain legal processes to clients who may not be familiar with them.

We think you need these skills to ace Client Support Assistant

Excellent Verbal and Written Communication Skills
Attention to Detail
Organisational Skills
Time Management
Proficiency in MS Office Applications
Experience with LEAP Case Management Software
Familiarity with Xero Financial Software
Ability to Meet Deadlines
Client Relationship Management
Document Management
Legal Research Skills
Problem-Solving Skills
Adaptability
Team Collaboration

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Client Support Assistant position. Tailor your application to highlight relevant experiences and skills that align with these requirements.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your educational background, work experience, and any relevant skills. Emphasise your attention to detail and organisational abilities, as these are crucial for the role.

Write a Strong Cover Letter: In your cover letter, express your interest in US visa and nationality law and how your background makes you a suitable candidate. Mention specific experiences that demonstrate your communication skills and ability to work with clients.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.

How to prepare for a job interview at Flynn Hodkinson Ltd

✨Show Your Interest in US Visa Law

Make sure to express your enthusiasm for US visa and nationality law during the interview. Research recent changes or news in this area and be prepared to discuss how they might impact clients. This shows that you are proactive and genuinely interested in the field.

✨Demonstrate Attention to Detail

Given the nature of the role, it's crucial to highlight your attention to detail. Bring examples from your past experiences where your meticulousness made a difference, especially in administrative tasks or document preparation.

✨Prepare for Practical Scenarios

Anticipate questions that may involve practical scenarios related to client support. For instance, be ready to explain how you would handle missing information in a client's application or how you would prioritise tasks when deadlines are tight.

✨Familiarise Yourself with Relevant Software

If you have experience with LEAP case management software or Xero financial software, make sure to mention it. If not, take some time to learn the basics of these tools, as familiarity can set you apart from other candidates.

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