At a Glance
- Tasks: Check in passengers, handle baggage, and ensure smooth operations at Kirkwall Airport.
- Company: Join Loganair, Scotland’s award-winning regional airline.
- Benefits: Full training provided, dynamic work environment, and a chance to develop diverse skills.
- Other info: Be part of a caring team that values hard work and dedication.
- Why this job: Enjoy a hands-on role with variety and the opportunity to meet new people every day.
- Qualifications: Customer service experience is a plus; full driving licence required.
The predicted salary is between 24000 - 28000 £ per year.
A fantastic opportunity has come up at our Kirkwall base, and we're looking for someone who truly enjoys helping people and isn't afraid of a hands‑on role. As a Combined Customer Service and Ramp Agent with Loganair, you'll be doing a bit of everything – one moment you're checking passengers in for their flights, the next you're out on the tarmac handling baggage. Reporting directly to our Station Manager in Kirkwall, you'll play a key role in keeping our operation running safely and smoothly.
What You’ll Be Doing
- Checking passengers in for their flights and managing the boarding process
- Ensuring security protocols are always followed
- Answering passenger questions when flights are delayed or cancelled
- Arranging alternative transport or accommodation when needed
- Handling baggage and driving baggage vehicles
- Operating other ground service equipment around the airfield
What We’re Looking For
- You enjoy working with the public and meeting new people
- You have excellent communication skills
- You can respond quickly to changing situations
- You stay calm and professional under pressure
- A full driving licence is essential (you’ll be driving airside)
Training and Experience
- Previous customer service experience in a fast‑paced environment (aviation, hospitality, or retail) is highly desirable but not essential – we provide full training
- Experience in ramp operations or ground handling is an advantage, but again, on‑the‑job training is provided
- Basic IT skills are required for check‑in and boarding tasks
- You must be able to pass security clearance checks, including background checks and references
- Full training will be given for both customer service and ramp duties, including health and safety, manual handling, and operating machinery
Why Join Loganair at Kirkwall?
This is a unique role that gives you the chance to develop skills in both customer service and ground operations. You’ll be based at Kirkwall Airport, working for Scotland’s award‑winning regional airline, and you’ll be part of a team that genuinely cares about getting it right for every passenger. If you’re ready for a role that keeps you on your toes and rewards hard work with real variety, we’d love to hear from you.
Combined Customer Service and Ramp Agent in Kirkwall employer: Flying Seekers
Loganair is an exceptional employer, offering a dynamic work environment at Kirkwall Airport where you can develop valuable skills in both customer service and ground operations. With a strong focus on employee growth and comprehensive training, you'll be part of a supportive team that prioritises passenger satisfaction and safety, making every day rewarding and varied.
StudySmarter Expert Advice🤫
We think this is how you could land Combined Customer Service and Ramp Agent in Kirkwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Loganair. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and ramp operations. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience working with the public. Share specific examples of how you've handled challenging situations or provided excellent service. This is key for a role like this!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Combined Customer Service and Ramp Agent in Kirkwall
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us know how much you enjoy helping people. Share any experiences where you've gone the extra mile for a customer – it really makes a difference!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We want to see how your background fits with the role of Combined Customer Service and Ramp Agent.
Keep It Clear and Concise:We appreciate straightforward applications! Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for our team at Kirkwall Airport.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Flying Seekers
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Combined Customer Service and Ramp Agent entails. Familiarise yourself with the tasks mentioned in the job description, like checking passengers in and handling baggage. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves a lot of interaction with passengers, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully dealt with customers or resolved issues. This will highlight your ability to stay calm and professional under pressure.
✨Be Ready for the Unexpected
Working in a fast-paced environment means things can change quickly. During the interview, be ready to discuss how you would handle unexpected situations, like flight delays or cancellations. Showing that you can think on your feet will impress the interviewers and prove you're a great fit for the role.
✨Highlight Your Team Spirit
Loganair values teamwork, so be sure to mention any experiences where you've worked well in a team. Whether it's in a previous job or during training, sharing these stories will demonstrate that you can collaborate effectively with others to keep operations running smoothly.
