At a Glance
- Tasks: Ensure safety and deliver world-class service on flights while maintaining cabin standards.
- Company: Join British Airways, a leader in the aviation industry with a commitment to excellence.
- Benefits: Earn up to £25,000 with perks like discounted travel and a wellbeing programme.
- Other info: Flexible shifts and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic team that prioritises safety and customer satisfaction in the skies.
- Qualifications: Must be 18+, fluent in English, and have customer service experience.
The predicted salary is between 16800 - 25000 £ per year.
The BA Euroflyer Cabin Crew is responsible for ensuring operational safety, security, and health and safety responsibilities are performed to the highest standards, adhering to Company Operations Manuals, regulations, and legislation. They report safety issues and adopt the BA 'Just Safety' culture, maintain safety compliance with Safety & Security Procedures training, deliver world-class service excellence, and comply with corporate policies and procedures. They also ensure a clean, safe, and professional cabin appearance for customers.
Benefits and Offers
The company offers a competitive salary of up to £25,000 per year, including flying/duty pay, inflight sales commission, and allowances (basic pay is £16,800). It also provides discounted staff travel, Southern Rail ticket discounts, BA Wellbeing program, Perks at Work program, and a discretionary bonus.
Requirements
- Aged 18 or over
- Fluent in both spoken and written English
- Previous customer service experience (Desirable)
- Medically fit to meet regulatory requirements
- Hold a valid passport with the unrestricted right to live and work in the UK
- Undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years
- Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year for their entire career
- Willing and able to spend periods of time away from home and conduct stand‑by duties in the proximity of their airport base
- Able to come to and from London Gatwick
- Have a smartphone
- Wear the British Airways uniform to the required standard with no visible tattoos or body piercings
- Medically and physically fit to meet regulatory and role requirements
- Required height of 2.01m
- Able to lift a weight of 9kg from a height of 195cm
- Able to tread water whilst fitting a lifejacket and pull your own bodyweight out of the water and into a life raft using the hand holds on the side of the raft
- Able to pull a fully laden trolley weighing up to 86kg and on an incline of up to 3 degrees
- Confident working with heights
- Prepared to remove any headwear in the event of an emergency
Inflight Safety & Service Specialist in Horley employer: Flying Seekers
British Airways is an exceptional employer for those seeking a dynamic and rewarding career as an Inflight Safety & Service Specialist. With a commitment to operational excellence and a strong focus on employee wellbeing, the company offers competitive salaries, generous travel discounts, and a supportive work culture that prioritises safety and service. Employees benefit from ongoing training and development opportunities, ensuring personal growth while being part of a prestigious airline based at London Gatwick.
StudySmarter Expert Advice🤫
We think this is how you could land Inflight Safety & Service Specialist in Horley
✨Tip Number 1
Get to know the company culture! Research British Airways and their values, especially around safety and service. This will help you tailor your approach during interviews and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories in your interview to demonstrate your commitment to world-class service.
✨Tip Number 3
Stay sharp on safety protocols! Brush up on safety procedures and regulations relevant to cabin crew roles. Showing that you’re knowledgeable about safety can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Inflight Safety & Service Specialist in Horley
Some tips for your application 🫡
Show Your Passion for Safety:When writing your application, make sure to highlight your commitment to safety and service. We want to see that you understand the importance of operational safety and how it ties into delivering world-class service.
Tailor Your Experience:Don’t just list your previous jobs; connect your experience to the role. If you've worked in customer service or have any relevant safety training, let us know how that makes you a great fit for the Inflight Safety & Service Specialist position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us see your qualifications without getting lost in the details.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Flying Seekers
✨Know Your Safety Procedures
Familiarise yourself with the safety and security procedures outlined in the Company Operations Manuals. Being able to discuss these confidently will show that you take safety seriously, which is crucial for the Inflight Safety & Service Specialist role.
✨Showcase Customer Service Skills
Prepare examples from your previous customer service experience that highlight your ability to deliver world-class service. Think about situations where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Demonstrate Teamwork and Flexibility
This role requires working shifts and being part of a team. Be ready to discuss how you've successfully worked in teams before and how you adapt to changing situations. Highlighting your flexibility will show you're a great fit for the dynamic environment of cabin crew.
✨Dress the Part
Even though it’s an interview, dress smartly and professionally, keeping in mind the British Airways uniform standards. This shows respect for the company and gives a good first impression, which is key in the hospitality industry.
