JobTitle:NSDSurveySupportAgent(FieldSurveyorSupport)
Location:Bristol(On-site,5days/weekatcustomerlocation)
ContractType:Fixed-TermContract(6Months)
Shift:Monday–Friday,BAUHours(DayShift)
Salary:£26,000–£30,000perannum(pro-rataforFTC)
StartDate:EndofAugust2026(UrgentOnboarding
AbouttheRole
We’rerecruiting3NSDSurveySupportAgentstoprovidereal-timeoperationalsupporttoOpenreachfieldsurveyorsundertakingEthernetandNetworkSiteDelivery(NSD)surveys.Asthefirstpointofcontact,you’llinvestigateandresolvesurvey-relatedissues,coordinateacrossmultiplesystems,andensuresurveysprogresswithoutdelay.
Thisisafull-timevoicesupportrolerequiringexcellentcommunication,problem-solving,anddecision-makingskills.You’llworkfromourcustomer’sBristolsite,supportinglivesurveysandmaintaininghighlevelsofservicequalityandcompliance.
KeyResponsibilities
- Answerinboundsurveyorcallswithinagreedservicelevelsandprovideimmediatesupportduringlivesitesurveys.
- Investigateandresolveissuesaffectingsurveycompletion(e.g.,accessarrangements,contactdetails,schedulingconflicts,taskallocation).
- Handlesurvey-relatedenquiriesprofessionallyandreturndroppedcallspromptlytominimisedelays.
- Supportsurveyre-booking,cancellation,oramendmentactivitiesandidentifyrootcausespreventingcompletion.
- Coordinatewithinternalstakeholders(e.g.,surveyplanners,accessteams,customercontacts)toresolvecomplexoperationalissues.
- Updateallrelevantsystemsaccuratelyfollowingcallresolutionandmaintaincomplete,auditablerecords.
- FollowOpenreachprocesses,procedures,anddecisiontreeswhileadheringtosecurity,governance,andcompliancerequirements.
- Monitorsurveyprogressproactivelyandescalateunresolvedissuesthroughappropriateoperationalchannels.
RequiredSkills&Experience
- 1–2years’experienceincallhandling,servicedesk,orcustomersupport(high-volumeinboundcalls).
- Excellentverbalcommunication–confident,clear,andprofessionalphonemannerforlivesurveyorsupport.
- Strongquestioning&activelisteningskills–abletoextractaccurateinformationquicklyunderpressure.
- Multi-systemproficiency–comfortablenavigating2–3+platformssimultaneously(CRM,scheduling,surveydatabases).
- Highattentiontodetail–accuratedataentryandcompleterecord-keeping.
- Problem-solving&decision-making–abletoinvestigaterootcausesandimplementcorrectiveactionsinrealtime.
- Process-drivenmindset–experiencefollowingstrictprocedures,decisiontrees,andcompliancerequirements.
- Timemanagement–abletohandlemultipleinboundcallswhilemeetingSLAsandreturningdroppedcallspromptly.
Desirable(Nice-to-Have)
- Experienceintelecoms,utilities,orfieldoperations(e.g.,Openreach,BT,energyproviders,cablingengineers).tealhq
- BackgroundinITservicedeskroles.
- FamiliaritywithITIL,ticketingsystems,orsurveycoordinationtools(e.g.,GIS,networkplanningplatforms).
- UnderstandingofEthernet,fibre,orNSDsurveyprocesses(trainingwillbeprovided).
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NSD Survey Support Agent (Field Surveyor Support) – Bristol employer: Flying Colours Consultancy Limited
Flying Colours Consultancy is an exceptional employer, offering a dynamic work environment in Kemsley where innovation meets collaboration. As an IT Engineer Asset Verification Engineer, you will benefit from a supportive culture that prioritises employee growth through hands-on experience and mentorship, while also enjoying the unique opportunity to contribute to significant industrial projects. With a focus on continuous improvement and teamwork, this role promises meaningful engagement and professional development in a thriving sector.
Contact Details:
Flying Colours Consultancy Limited Recruitment Team
