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- Tasks: Manage customer order delays and communicate with teams to ensure smooth operations.
- Company: Join Flying Colours Consultancy, a dynamic IT consulting firm focused on innovative solutions.
- Benefits: Enjoy flexible working options: office, home, or hybrid models available.
- Why this job: Be the voice of our client, making a real impact in customer satisfaction and service delivery.
- Qualifications: Telecom experience preferred; excellent communication skills are a must.
- Other info: Work Monday to Friday, 8 AM to 5:30 PM, with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
The primary responsibility of the Deemed Consent Governance Team Member is to engage with customers and internal teams to manage delays in customer orders (business customers). This includes setting internal and external delays on orders, coordinating with internal and external teams, and managing communications with customers (Communication Providers).
What is Deemed Consent?
Deemed Consent (DC) is a mechanism within the Ethernet product that allows our Client to extend the Customer Committed Date (CCD) that has already been set. This is to ensure the DC process is followed correctly to avoid any Service Level Guarantee (SLG) payments from Client.
Nature of Work:
- Validate and perform compliance checks on every Deemed Consent raised for a circuit via EMP, confirming that all required checklists are followed and recorded in SharePoint.
- Act as a point of contact (POC) for Communication Providers (CPs) to raise any queries on Deemed Consents.
Role & Responsibilities:
- Provide 5-day support from Monday to Friday.
- Work shifts between 8 AM to 5:30 PM on weekdays.
- Make and receive calls, handle emails, and manage customer communications at any stage of the order fulfillment journey.
- Involve in outbound calling, email handling, and updating systems as required by the process.
- Meet individual responsibilities and Key Performance Indicators (KPIs) as defined for each division.
- Act as the first point of communication, representing our Client and adhering to call etiquettes.
- Liaise with other regional teams to understand timelines, ensure contractual dates are met, and ensure all required Key Customer Interactions (KCIs) reach customers on time.
Skillset Required:
- Telecom experience is highly advantageous.
- Must be physically located in the UK.
- Excellent communication skills to interact comfortably with customers.
- Ready to handle (receive and make) phone calls throughout the day.
- Willing to work any scheduled shift within the specified window and adapt to working from office, home, or a hybrid model as required.
- Previous experience in a contact center is advantageous.
- A fair understanding or experience in the FTTX domain is an added advantage.
Work Conditions:
- Monday to Friday, between 8 AM to 5:30 PM.
- Ability to work from office, home, or in a hybrid model as per the requirement.
If you believe you are the right candidate for the role please apply.
Deemed Consent Coordinator employer: Flying Colours Consultancy Limited
Contact Detail:
Flying Colours Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deemed Consent Coordinator
✨Tip Number 1
Familiarise yourself with the Deemed Consent process and its implications in the telecommunications sector. Understanding how it affects customer orders will help you engage more effectively with both customers and internal teams.
✨Tip Number 2
Brush up on your communication skills, especially in handling calls and emails. Practising clear and concise communication will prepare you for the fast-paced environment of managing customer queries and delays.
✨Tip Number 3
Network with professionals in the telecom industry, particularly those with experience in contact centres. They can provide insights into the role and may even offer tips on how to excel in the position.
✨Tip Number 4
Be prepared to demonstrate your adaptability during the interview. Since the role requires flexibility in working from home, the office, or a hybrid model, showcasing your ability to thrive in different environments will be beneficial.
We think you need these skills to ace Deemed Consent Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Deemed Consent Coordinator. Familiarise yourself with terms like Deemed Consent and Customer Committed Date, as well as the nature of the work involved.
Tailor Your CV: Highlight relevant experience in telecom and customer communication. Emphasise any previous roles in contact centres or similar environments, and ensure your CV reflects your ability to meet KPIs and manage customer interactions effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the job requirements. Mention your communication skills and adaptability to different working conditions, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at Flying Colours Consultancy Limited
✨Understand Deemed Consent
Make sure you have a solid grasp of what Deemed Consent is and how it impacts customer orders. Being able to explain this concept clearly will show your understanding of the role and its responsibilities.
✨Showcase Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding delay management and customer communication. Think of scenarios where you successfully managed delays or resolved customer issues.
✨Familiarise Yourself with KPIs
Research common Key Performance Indicators (KPIs) relevant to customer service roles. Be ready to discuss how you have met or exceeded KPIs in past positions, as this will demonstrate your ability to meet the expectations of the role.
