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- Tasks: Lead the tech strategy for Paddy Power's retail operations and ensure seamless customer experiences.
- Company: Join a global leader in online sports betting and iGaming with a diverse brand portfolio.
- Benefits: Enjoy flexible working, uncapped holiday, private healthcare, and a £1,000 learning fund.
- Why this job: Shape the future of retail technology while making a real impact on customer experience.
- Qualifications: Proven track record in complex tech projects and strong leadership skills required.
- Other info: Be part of an inclusive culture that values diverse perspectives and innovation.
The predicted salary is between 43200 - 72000 £ per year.
The Head of Retail Technology Delivery & Support is a senior leadership role responsible for the end-to-end technology strategy and delivery across Paddy Power retail operations. This position ensures that all technology systems, infrastructure, and processes within the retail estate are optimized to deliver a seamless customer experience and operational efficiency. It bridges technology, operations, and commercial strategy, aligning tech initiatives with business goals.
Location: Dublin / London / Leeds Hybrid - 2 days per week Permanent
What You’ll Do
- Technology Strategy & Vision: Define and execute a long-term technology roadmap for retail, covering POS, network infrastructure, digital signage, and emerging tech. Align technology priorities with commercial and product strategies to maximise customer and colleague experience. Incorporate insights from other industries, emerging technologies, regulations and establish processes and strategies for innovation.
- Operational Delivery: Oversee technical delivery of customer-facing features and ensure operational readiness for all retail shops. Manage new shop openings and closures, ensuring no technology delays. Optimise tech-related support processes for incident resolution and system uptime. Ensure proximity to the customer by conducting regular shop visits.
- People Leadership: Lead, coach, and develop teams including Solution Designers, Delivery Managers, Testers, and Retail Tech Support. Foster engagement and continuous improvement within the technology function.
- Stakeholder & Vendor Management: Maintain strong relationships with internal teams (engineering, product, risk, trading, operations) and external partners. Conduct RFPs for strategic solutions and manage vendor performance.
- Infrastructure & Security: Ensure robust, scalable infrastructure across retail networks. Strengthen cybersecurity and IT governance frameworks.
- Budget & Reporting: Own budgetary responsibility for internal development and third-party contracts. Communicate customer value delivered to senior stakeholders as required.
What You’ll Need
- Proven track record of delivering complex technology projects
- Impeccable organization and communication skills
- Highly commercially aware with a strong customer focus
- Experience of driving third-party vendors to deliver high performance
- Ability to set priorities and focus teams on what is most important
- Ability to drive incident resolution and coordinate a response, ensuring teams maintain focus to achieve a resolution
Measure of Success
- Shape the Technology Vision: Assess current retail technology capabilities, identify gaps, and create a clear roadmap that prioritises innovation while maintaining operational stability. Decisions are guided by data and insights to deliver measurable improvements in customer experience and efficiency.
- Deliver Operational Excellence: Manage technology deployment for store openings, closures, and refurbishments using structured playbooks to ensure readiness. Embed continuous improvement through feedback loops that reduce downtime and enhance system performance.
- Lead and Empower the Team: Build a culture of accountability and innovation, encouraging ownership and solution-driven thinking. Invest in talent development through upskilling and foster collaboration to maintain a high-performing function.
- Collaborate and Influence: Act as a trusted advisor to Retail Operations and other business units, translating technical concepts into business value. Maintain transparency and strong stakeholder relationships to drive alignment.
- Ensure Resilience and Security: Prioritise robust architecture and cybersecurity measures to safeguard data and maintain compliance. Adopt scalable, future-proof solutions that support omnichannel growth.
- Drive Financial Discipline: Approach every investment as a business case, balancing cost control with strategic benefit. Report regularly on ROI and customer impact to ensure technology spend aligns with organisational priorities.
- Champion Innovation and Customer Focus: Embrace emerging technologies with a pragmatic mindset, validating feasibility before implementation. Keep customer and colleague experience at the centre of every decision.
What’s In It For You
We are a flexible employer; whether you have personal commitments or a hobby that brings you joy, we want you to bring your best self to work and feel empowered to do so. We also like to share our success; after all you make it happen. We have an excellent benefits package that can be personalised to you:
- Bonus scheme
- Uncapped holiday allowance
- Enhanced pension scheme
- Private healthcare
- Life assurance
- Income protection
- £1,000 annual self-development learning fund
- Invest via the Flutter Sharesave Scheme
- Enhanced parental leave
About Flutter
We are a world leader in online sports betting and iGaming, with a market leading position in the US and across the world. We have an unparalleled portfolio of the most innovative, diverse and distinctive brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet. With our global scale and challenger attitude, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt the sector, learning from the past to create a better future for our customers, colleagues and communities. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Head of Retail Technology Delivery and Support employer: Flutter Uk & Ireland
Contact Detail:
Flutter Uk & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Technology Delivery and Support
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, don’t hold back. Share your past successes and how you can bring value to their team. Be confident and let your passion shine through!
✨Tip Number 3
Tailor your approach! Research the company and understand their tech strategy. When you apply through our website, make sure to highlight how your experience aligns with their goals. Personalisation goes a long way!
✨Tip Number 4
Follow up! After interviews or networking events, drop a quick thank-you note. It shows you’re keen and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Head of Retail Technology Delivery and Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Head of Retail Technology Delivery and Support role. Highlight your tech strategy experience and how it connects with operational efficiency.
Showcase Your Leadership Skills: We want to see how you've led teams and projects in the past. Share examples of how you've coached and developed others, especially in tech environments. This will help us understand your people leadership style.
Be Data-Driven: Since this role is all about making informed decisions, include any relevant metrics or data from your previous roles that demonstrate your impact on customer experience and operational success. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Flutter Uk & Ireland
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest retail technology trends, especially around POS systems and digital signage. Brush up on how these technologies can enhance customer experience and operational efficiency, as this will be key in your discussions.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to coach and develop talent, as well as how you’ve fostered a culture of accountability and innovation within your teams.
✨Understand the Business Goals
Align your tech knowledge with the commercial strategies of the company. Be ready to discuss how you can bridge the gap between technology and business objectives, ensuring that tech initiatives drive value for both customers and the organisation.
✨Be Ready for Scenario Questions
Expect questions about incident resolution and managing vendor performance. Prepare to discuss specific situations where you’ve successfully navigated challenges, ensuring operational readiness and optimising support processes.
