At a Glance
- Tasks: Drive customer safety strategy using insights and research to influence stakeholders.
- Company: Join Flutter UK & Ireland, a leader in customer safety and trust.
- Benefits: Enjoy a £1,000 learning fund, bonuses, pension scheme, and private healthcare.
- Other info: Dynamic team focused on creating the safest gambling experience for customers.
- Why this job: Make a real impact on customer safety while collaborating with industry experts.
- Qualifications: Experience in analytics, stakeholder management, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We’re looking for an External Research & Insights Manager to join our Customer Safety and Strategy team, part of Flutter UK & Ireland! The External Research & Insights Manager will play a key part in helping our teams across the business use customer insights and research to drive the strategy and vision to make every moment safe for our customers and to lead the industry in safety and trust. Engaging with a cross‑functional group of people, you’ll need to keep abreast of industry developments and academic research. You’ll use these to compare against Flutter’s position and cascade your findings to help shape strategy and influence a varied group of stakeholders, including senior leaders across the business and the wider Flutter group. Customer safety is a key part of the Flutter strategy. We have decided to turn a complex challenge into an opportunity: we want Flutter UKI to provide the safest gambling experience for all our customers, and to be known as leading the industry in customer safety and trust. We believe this will attract customers to us and reduce our regulatory risk. Moreover, we believe it to be the right thing to do for our customers.
Responsibilities
- Engage with cross‑functional stakeholders, including senior leaders across the business and the wider Flutter group, to define and continually develop our customer safety approach.
- Regularly review all externally published research, industry publications and news.
- Create summaries and positions on relevant pieces and cascade findings internally and to colleagues within the Flutter Group.
- Co‑ordinate external responses to published research using internal information and data.
- Extract data from internal and external reporting databases for analytical purposes.
- Compare our data and customer behaviour to that in published reports, understand what that means for the business and use the information to drive strategy.
- Co‑ordinate datasets for external research.
- Maintain a research catalogue and calendar of upcoming publications.
- Identify new research partners and build relationships with external experts.
- Attend industry conferences and share learnings.
- Use information and insights to influence our strategic direction.
- Critically assess external research, draw out key narratives and distil information into easily digestible formats for wider stakeholder groups.
- Proficiency in analytics and data manipulation tools; the key ones we use are SQL and Excel.
- Strong PowerPoint skills to create compelling visuals to assist data storytelling.
- A proven track record of stakeholder management and the ability to work with people across all departments and teams.
- Strong written and verbal communication skills, including confidence to communicate internally within our Flutter UKI brands, at Group level and in key external forums.
- Work in a team that lives and breathes customer safety, experts in understanding who our customers are and how we can best support them to play positively, providing support across the Customer Safety Tribe and wider business stakeholders, including global brands.
Benefits
- £1,000 learning fund
- Twice‑yearly bonus (with part of it guaranteed!)
- Pension contribution scheme
- Private healthcare
External Research & Insights Manager (Customer Safety) Your team What you\'ll do How you\'ll do i[...] in Leeds employer: Flutter Uk & Ireland
At Flutter UK & Ireland, we pride ourselves on being an exceptional employer that prioritises customer safety and employee development. Our collaborative work culture fosters innovation and engagement, providing employees with a £1,000 learning fund and opportunities to influence strategic decisions across the business. Join us in leading the industry in safety and trust while enjoying a supportive environment that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land External Research & Insights Manager (Customer Safety) Your team What you\'ll do How you\'ll do i[...] in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Flutter. Attend events, webinars, or even casual meet-ups to get your name out there and show your passion for customer safety.
✨Tip Number 2
Show off your insights! When you get the chance to chat with potential employers, bring up recent research or trends in customer safety. This will demonstrate your knowledge and commitment to the role.
✨Tip Number 3
Be prepared for interviews by practising your storytelling skills. Use data and examples from your past experiences to illustrate how you've influenced strategy and worked with stakeholders. Make it relatable and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace External Research & Insights Manager (Customer Safety) Your team What you\'ll do How you\'ll do i[...] in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Safety:When writing your application, let your enthusiasm for customer safety shine through. We want to see how much you care about creating a safe environment for customers and how that aligns with our mission at Flutter UKI.
Tailor Your Experience:Make sure to highlight your relevant experience in research and insights. We’re looking for someone who can engage with stakeholders and influence strategy, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Flutter Uk & Ireland
✨Know Your Research
Before the interview, dive deep into the latest research and insights related to customer safety in the gambling industry. Familiarise yourself with Flutter's current strategies and how they align with industry trends. This will not only show your enthusiasm but also your ability to engage with the role's core responsibilities.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Be ready to discuss specific instances where your communication skills made a difference in shaping strategy or influencing decisions. This is crucial for the External Research & Insights Manager position.
✨Data is Your Friend
Brush up on your analytical skills, especially with SQL and Excel. Be prepared to discuss how you've used data to drive insights and strategy in past roles. You might even want to bring a few examples of compelling visuals you've created to demonstrate your PowerPoint prowess.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest developments in customer safety and gambling regulations. During the interview, be prepared to share your thoughts on how these trends could impact Flutter's strategy. This shows that you're proactive and genuinely interested in contributing to the company's mission.
