Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate customer accounts to prevent financial crime and ensure compliance.
- Company: Join Paddy Power, part of Flutter, a leading gaming technology company.
- Benefits: Enjoy flexible working, unlimited holiday, and a £1,000 learning fund.
- Why this job: Be part of a fun, innovative team making a real impact in the industry.
- Qualifications: One year in Due Diligence or AML; ICA certification preferred.
- Other info: Must be flexible with shifts and able to commute for training.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a Customer Due Diligence Analyst to join our CDD Team at Paddy Power, part of Flutter UK & Ireland. The Customer Due Diligence Team sits within our Risk Operations function, as part of the Customer Operations department. We interact with customers daily and collaborate across the business, including Customer Support, Key Account Management, Safer Gambling, Fraud, Retail and Compliance.
The team carry out and document detailed investigations and analysis of individual customer accounts to identify potential financial crime, counter terrorist financing, identify and prevent gambling harm and to ensure we remain aligned with regulatory obligations in the relevant jurisdictions.
What You’ll Be Doing
- Operate as a point of escalation for the wider team and define outcome requirements for cases which present increased risk relating to affordability, safer gambling, social responsibility, fraud or money laundering.
- Review and sign off actions on customer due diligence reports, accurately assessing the risks of money laundering, terror financing, affordability and gambling harm against the relevance, validity and legitimacy of information and documentation gathered on customer accounts.
- Conduct in depth source of wealth, safer gambling and affordability interactions, involving detailed conversations with customers to understand their affordability and source of funds.
What We’re Looking For
- Demonstrate a logical and structured thought process to facilitate sound decision-making and justification for your risk assessments.
- Experience working with both customers and colleagues within a fast-paced environment, confidence in making decisions and ability to justify recommendations to management teams.
- Provide a great customer experience throughout the CDD & Affordability process, whilst ensuring that work is completed to a high standard and service level agreements are met for all cases.
- At least one year’s experience working within a Due Diligence or AML department and carry an ICA Specialist Certification in Money Laundering or Risk (or equivalent).
- Previous experience within the gambling industry/safer gambling would be advantageous.
Please ensure you are happy with and able to commit to the following before you apply:
- Shifts will fall between 8am and 8pm (UK time), Mon - Sun, (weekend operating times are 8am - 5pm UK time). Working 5 out of 7 days, including working at peak events and some bank holidays. Candidates must be fully flexible between these operating times.
- Must be located within commutable distance to the office to accommodate approx. 6 weeks of training, some of which will take place in our Leeds/Malta office. We cannot approve any holiday during the training period.
What’s In It For You
- Flexible ways of working – home or office, it’s your choice!
- £/€1,000 learning fund.
- Unlimited holiday.
- Twice-yearly bonus (with part of it guaranteed).
- Pension contribution scheme.
- Private healthcare.
- Access to thousands of Udemy courses.
- Invest via the Company Sharesave Scheme.
- 16 hours paid volunteering time per year.
About Paddy Power: Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world. Now part of the UK & Ireland region of Flutter – we are joined by the likes of Betfair, PokerStars, Sky Betting & Gaming and tombola – we’ve never been bigger or better.
Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders and a very busy legal team.
We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you.
About Flutter: Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to use our significant scale and our challenger attitude to change our industry for the better.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Due Diligence Analyst employer: Flutter Uk & Ireland
Contact Detail:
Flutter Uk & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Due Diligence Analyst
✨Tip Number 1
Familiarise yourself with the key regulations and compliance requirements related to customer due diligence and anti-money laundering. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the gambling and compliance sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've had to assess risk or make decisions under pressure. Highlighting your experience in fast-paced environments will show that you're ready for the challenges of this role.
✨Tip Number 4
Research Paddy Power's company culture and values. Understanding their approach to customer service and risk management will allow you to tailor your responses during interviews, making you a more appealing candidate.
We think you need these skills to ace Customer Due Diligence Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Due Diligence Analyst. Familiarise yourself with terms like financial crime, money laundering, and safer gambling to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in due diligence or AML roles. Emphasise any certifications you hold, such as the ICA Specialist Certification in Money Laundering, and detail your experience in customer interactions and risk assessment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the job description, particularly your ability to collaborate across departments and handle customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Flutter Uk & Ireland
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Due Diligence Analyst. Familiarise yourself with terms like financial crime, money laundering, and safer gambling, as these will likely come up during your interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience in Due Diligence or AML departments. Highlight specific examples where you successfully identified risks or improved processes, as this will demonstrate your capability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Think about how you would handle situations involving customer interactions or risk assessments, and be ready to justify your thought process.
✨Emphasise Collaboration Skills
Since the role involves working with various departments, emphasise your ability to collaborate effectively. Share examples of how you've worked with different teams in the past to achieve common goals, showcasing your teamwork skills.