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- Tasks: Support HR processes and enhance employee experiences across 25+ markets.
- Company: Join Flutter, a dynamic company focused on operational excellence.
- Benefits: Fixed-term contract until December 2026 with competitive pay.
- Why this job: Make a real impact on employee support and HR operations.
- Qualifications: Experience in customer service and HR operations preferred.
- Other info: Collaborative environment with opportunities for process improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you a detail-oriented HR professional who thrives on creating seamless employee experiences? Flutter is looking for an HR Operations Partner to join our team and play a pivotal role in delivering excellence across the employee lifecycle. In this position, you'll be the go-to expert for HR processes and systems, working closely with our HR Business Partners and wider People team to ensure our operations run smoothly and efficiently. If you're passionate about operational excellence, enjoy problem-solving, and want to make a tangible impact on how we support our people, we'd love to hear from you.
This role is a fixed term contract running until 31st December 2026.
What You’ll Be Doing
- As a member of the Global HR Operations team you will act as the go-to resource for “How do I?” questions that are sent through the Workday Help case management tool, for the majority of employee populations across 25+ markets, providing them with an excellent, best-in-class experience.
- Manage and process HR hire to retire transactions in Workday, including complex Workday transactions and mass data uploads, gathering the appropriate level of information to accurately process as the need arises and in alignment with established Flutter practices.
- You will be responsible for advancing employee queries to the appropriate teams when In-Country, raised or specialist support is required.
- Monitor the completion of employee queries end-to-end, continually finding opportunities to improve processes and services, whether location or process-specific.
- Provide support to specific HR-led projects and/or initiatives as cascaded down from Global HR Operations management.
- Collaborate with other Global HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining aligned with Flutter standards and business expectations.
- Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
- Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
How You’ll Do It
- Experience working within a customer service environment.
- Experience working within HR Operations with knowledge of employee lifecycle processes preferred.
- Proven ability to support employees across the globe.
HR Operations Partner in Leeds employer: Flutter entertainment
Contact Detail:
Flutter entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Partner in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Flutter or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle employee queries or improve processes. We want you to show off your problem-solving skills and operational excellence!
✨Tip Number 3
Don’t forget to research Flutter’s culture and values. Tailor your responses to reflect how you align with their mission. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Flutter family!
We think you need these skills to ace HR Operations Partner in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Operations Partner role. Highlight your experience in HR processes and customer service, and don’t forget to sprinkle in some examples of how you've improved employee experiences in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about operational excellence and how your skills align with our needs. Be genuine and let your personality come through!
Showcase Problem-Solving Skills: In your application, give us a sneak peek into your problem-solving abilities. Share specific instances where you’ve tackled challenges in HR operations or improved processes. We love seeing how you think!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Flutter entertainment
✨Know Your HR Processes
Make sure you brush up on the key HR processes and systems, especially those related to the employee lifecycle. Being able to discuss how you’ve managed HR transactions or improved processes in your previous roles will show that you’re the right fit for the HR Operations Partner position.
✨Familiarise Yourself with Workday
Since this role involves managing HR transactions in Workday, it’s crucial to have a good understanding of the platform. If you can, try to get some hands-on experience or at least watch tutorials to understand its functionalities. This will help you answer any technical questions confidently.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might face in the role. Think of examples from your past experiences where you successfully resolved employee queries or improved a process. This will demonstrate your problem-solving skills and operational excellence.
✨Show Your Passion for Employee Experience
Flutter is looking for someone who genuinely cares about creating seamless employee experiences. Be ready to share your thoughts on what makes a great employee experience and how you’ve contributed to that in your previous roles. Your enthusiasm will set you apart!