At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a leading name in sports betting and gaming.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like company shares and social events.
- Other info: Embrace a culture of inclusivity and growth with excellent career development opportunities.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Passion for customer service and a proactive attitude are key; no prior betting experience needed.
The predicted salary is between 20790 - 25410 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
How you’ll do it?
- Exceed customer's expectations, building effective relationships with customers.
- Create a warm and positive environment which customers love to be in.
- Host customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
- Assist customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer-focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
What we offer?
- Competitive salary including pay increase after Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Company Pension Scheme.
- Company Sick Pay.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
And the Values that guide us? Here they are: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Walthamstow employer: Flutter Entertainment Plc
Paddy Power is an excellent employer that values its team members by fostering a supportive and dynamic work culture. With flexible hours and comprehensive training provided, employees have ample opportunities for personal and professional growth while enjoying a vibrant retail environment. Join us to be part of a team that prioritises outstanding customer service and teamwork in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Walthamstow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flutter Entertainment Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flutter Entertainment Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Walthamstow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flutter Entertainment Plc:Your cover letter is your chance to shine! Tell us why you want to work at Flutter Entertainment Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flutter Entertainment Plc!
How to prepare for a job interview at Flutter Entertainment Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
