At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry with a fun culture.
- Benefits: Enjoy competitive pay, flexible hours, and awesome perks like birthday leave and company shares.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Be the friendly face that makes every customer's experience unforgettable!
- Qualifications: No prior betting experience needed; just bring your positive attitude and passion for service.
The predicted salary is between 13.25 - 13.25 £ per hour.
Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!
How you'll do it? We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer? Competitive salary including pay increase after Performance Bonus & Promotional rewards, Annual & Quarterly rewards, Flexible work patterns, Family Leave (Adoptive, Parental Leave & Wedding Leave), Company Sharesave Scheme (discount on Flutter Shares), Life Cover, Company Pension Scheme, Company Sick Pay, Birthday Leave, Employee Assistant Programme (including up to 6 free counselling sessions), Financial Wellbeing platform - NUDGE, Company Social Events, Groupon Discount Scheme, Eyecare vouchers.
And the Values that guide us? Here they are: Customer First, Always | Change The Game | Win Together | Free To Be Me. We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.
Customer Service Team Leader in Slough employer: Flutter Entertainment Plc
Paddy Power is an excellent employer that values its team members by fostering a supportive and dynamic work culture. With flexible hours and comprehensive training provided, employees have ample opportunities for personal and professional growth while enjoying a vibrant retail environment. Join us to be part of a team that prioritises outstanding customer service and teamwork in the heart of the community.
