As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote ourPaddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do youhave the ability tomeet shop goals and targets?Don'tworry ifyou'venever worked in the betting industry before, we will provide full training… butit'syour attitude that counts! Does this sound like you? If so, keep reading!
Howyou’lldo it?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting ourcustomers in shop, clearly communicating answers to customerqueriesand informing customers about our latest promotions
Other duties will include:
- Assistingcustomers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering toestablishedguidelines and regulations
What we offer?
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme
And the Values that guide us? Here they are:
Customer First,Always| ChangeTheGame | Win Together | FreeToBe Me
We’reproud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’reworking to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; youdon'thave to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, andwe’llsee how we can accommodate them.
Paddy Power is a leading international sports betting and gaming operator, part of Flutter Entertainment, known for innovative products and a strong online presence.
Entertainment Providers
Company size 5,001–10,000 employees
Company type Public company
Total funding 0
Momentum
Team growth
1% in 12 mo
2,671 employees on LinkedIn
Mar 23 May 26
Capital
Funding history
Footprint
Where they work
Unit 1 - 4, Belfield Office Park, Beech Hill Rd, Dublin, D4, IE Hammersmith Embankment, Chancellor's Rd,, London, W6 9HP, GB Bulevardul 21 Decembrie 1989, No. 77, Cluj-Napoca, Cluj 400604, RO Avenida de Camilo, No. 94, Bonfim, Porto 4300, PT Triq il-kappillan Mifsud, Ħamrun, Malta HMR, MT
Apply For This Role
Company Flutter UK & Ireland
Location Gloucester, England, United Kingdom
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Customer Service Team Leader in Gloucester employer: Flutter Entertainment Plc
Paddy Power is an excellent employer that values its team members by fostering a supportive and dynamic work culture. With flexible hours and comprehensive training provided, employees have ample opportunities for personal and professional growth while enjoying a vibrant retail environment. Join us to be part of a team that prioritises outstanding customer service and teamwork in the heart of the community.
