At a Glance
- Tasks: Engage with customers via phone, email, and WhatsApp to manage collections and set up repayment plans.
- Company: Fluro, a supportive company focused on empathy and accountability.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Join a dynamic team with a focus on quality improvement and career development.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and a compassionate approach to customer interactions.
The predicted salary is between 25000 - 35000 £ per year.
The Collections Consultant handles day-to-day inbound and outbound contact with customers in arrears. They are the voice of Fluro's collections function: speaking to customers across phone, email, SMS, and WhatsApp, understanding their circumstances, and agreeing sustainable repayment arrangements.
This is a role where empathy and accountability go together. The right person can have a difficult conversation with a customer who is struggling, stay calm and professional, and reach a resolution that is fair for the customer and right for the business.
Requirements:- Handles inbound and outbound collections contact across phone, email, SMS, and WhatsApp within SLA.
- Contacts customers in arrears to discuss their situation and agree sustainable repayment arrangements.
- Sets up and maintains repayment plans, direct debits, and forbearance arrangements accurately.
- Processes IVA and DMP notifications and takes the required account actions.
- Identifies vulnerable customers and applies the appropriate vulnerability process consistently.
- Recognises simple complaints within scope, resolves them correctly, and escalates complex cases to the Complaints Lead.
- Completes all case records and call notes accurately after every interaction.
- Meets daily and monthly contact and quality targets.
- Acts on QA feedback and takes personal ownership of quality improvement.
- Participates in team huddles and calibration sessions.
Collections Consultant in Milton Keynes employer: Fluro
Fluro is an exceptional employer that prioritises empathy and accountability in its work culture, making it a rewarding place for Collections Consultants to thrive. With a strong focus on employee growth, Fluro offers comprehensive training and support, ensuring that team members are well-equipped to handle challenging conversations with customers while maintaining professionalism. Located in a dynamic environment, employees benefit from a collaborative atmosphere that encourages open communication and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Consultant in Milton Keynes
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fluro. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Consultant in Milton Keynes
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fluro.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fluro's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fluro
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fluro.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fluro will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fluro employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
