Service Operations Manager (TS/SCI with Polygraph Clearance Required) in Harrogate

Fluor is looking for an experienced leader that can leverage their technical experience and tools to streamline service delivery by creating an environment of success where team members feel empowered and able to do their jobs. The Service Operations Manager is responsible for up to 15 direct reports working within the functional areas of Safety, Environmental, Construction Management, Space Planning, Facilities Planning, and Quality. The Service Operations Manager ensures that all services are delivered effectively, efficiently, and in compliance with contractual, regulatory, and organizational requirements. You will be at the heart of driving service excellence across a high performance, diverse, and cross-functional team. In this dynamic, hands-on role, you will lead and oversee day-to-day operations, ensuring seamless delivery of services, operational efficiency, compliance, and a culture of continuous improvement. You will play a key strategic role in supporting scalable, client focused operations aligned with our business growth.

Responsibilities

• Provide leadership, direction, and oversight for a multi-disciplinary team of up to 15 professionals.
• Develop and manage short- and long-term plans for safety, environmental compliance, facilities planning, construction management, space planning, and quality initiatives.
• Ensure contract compliance by aligning service delivery with customer requirements, corporate policies, and applicable codes, standards, and regulations.
• Foster a culture of safety, quality, and continuous improvement across all functional areas.
• Manage budgets, schedules, and resources for assigned services to achieve operational and financial objectives.
• Partner with program leadership to develop and implement strategies that enhance efficiency, reduce risk, and optimize performance.
• Coordinate with internal stakeholders, subcontractors, and external agencies to ensure successful execution of projects and daily operations.
• Support workforce planning, hiring, training, mentoring, and performance management to build a strong and capable team.
• Provide regular reporting on performance metrics, risk management, and compliance status.
• Lead by example in promoting ethical conduct, accountability, and teamwork.
• Other duties as assigned.

Qualifications

• Must have active TS/SCI with CI Poly and ability to maintain current clearance, accredited four (4) year degree or global equivalent in applicable field of study and seven (7) years of work-related experience or a combination of education and directly related experience equal to eleven (11) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements.
• Ability to communicate effectively with audiences that include management, coworkers, clients, vendors, contractors, and other stakeholders.
• Job related technical knowledge necessary to complete the job.
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines.
• Ability to attend to detail and work in a time-conscious and time-effective manner; must have active TS/SCI with CI Poly and ability to maintain current clearance.
• Bachelor's degree in engineering, Facilities Management, Construction Management, Environmental Science, or related field; equivalent experience may be considered.
• 8+ years of progressive experience in operations, maintenance, or facilities management, with at least 3 years in a leadership role.
• Proven ability to manage multi-disciplinary teams and deliver results across diverse functional areas.
• Strong knowledge of safety, environmental, and quality management principles within an O&M or construction environment.
• Demonstrated ability to develop and manage budgets, schedules, and resources effectively.
• Excellent communication, organizational, and problem-solving skills.
• Ability to build and maintain strong working relationships with stakeholders at all levels.
• Experience working under U.S. Government or large-scale commercial O&M contracts is highly desirable.

Preferred Qualifications

• Typically degreed, preferably in engineering or business field of study with minimum four (4) years of O&M office or site experience and minimum one (1) year experience managing small, less complex O&M sites or projects.
• Typically has minimum four (4) years of progressive construction and technical experience.
• Excellent oral and written communication skills.
• Previous project management experience.
• Ability to delegate.

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you are invited to apply for this role. Fluor is a leading government contractor with a proven track record of delivering high-value technical solutions around the world to U.S. government agencies such as the DOE, NNSA, the Department of Defense and the Intelligence Community.

Benefits

Fluor offers a comprehensive benefits package designed to promote employee health, wellness, and financial security, including medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with company match, paid time off, paid sick leave per state requirements for craft employees, parental leave, and training and development courses.

Market and Notice

The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by qualifications, experience, location, internal pay equity, and market conditions. Background checks are carried out as part of any conditional offer, including education, professional registration, employment, references, passport verifications and Global Watchlist screening. Must be authorized to work in the country where the position is located. Salary Range: $119,500.00 - $222,500.00