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For Companies At a Glance
- Tasks: Inspect, calibrate, and manage customer instruments while ensuring top-notch service.
- Company: Join Fluke Reliability, a leader in industrial products and customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation, customer focus, and continuous improvement.
- Qualifications: Engineering or Business Administration background preferred; strong communication skills essential.
- Other info: Opportunity to work with cutting-edge technology and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
Technical
Commercial
Experience
Personal Skills
Service Desk Administrator employer: Fluke
Contact Detail:
Fluke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Familiarise yourself with Fluke's products and services. Understanding the technical aspects of the instruments you'll be working with will not only boost your confidence but also impress the interviewers with your knowledge.
✨Tip Number 2
Brush up on your CRM skills, particularly with Salesforce. Being able to demonstrate your proficiency in managing customer relationships and data will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've driven continuous improvement in previous roles. This could be through process enhancements or health and safety initiatives, as these are key aspects of the role.
✨Tip Number 4
Practice your communication skills, especially in a customer-facing context. Be ready to discuss how you've effectively resolved customer issues in the past, as this will be crucial for demonstrating your fit for the position.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Administrator role. Focus on your engineering qualifications, customer service experience, and any familiarity with CRM systems like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a great fit. Mention specific experiences where you've resolved technical questions or managed customer relationships effectively.
Highlight Technical Skills: Emphasise your technical skills, especially in database management and reporting. If you have experience with industrial products or sales, make sure to include that as well, as it will be relevant to the position.
Showcase Customer Focus: In your application, provide examples of how you've demonstrated excellent customer focus in previous roles. This could include instances where you've gone above and beyond to ensure customer satisfaction or improved service delivery.
How to prepare for a job interview at Fluke
✨Showcase Your Technical Skills
As a Service Desk Administrator, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with calibration, database management, and any relevant engineering qualifications. Highlight specific examples where you've successfully resolved technical issues.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Share instances where you've gone above and beyond to assist customers, particularly in a technical or sales context. This will show your commitment to delivering excellent service.
✨Familiarise Yourself with CRM Systems
Since the role involves using Fluke’s CRM system (Salesforce), it’s beneficial to have a basic understanding of how CRM systems work. If you have prior experience with Salesforce or similar tools, be sure to mention it during the interview.
✨Demonstrate Your Problem-Solving Skills
The ability to analyse productivity and suggest improvements is crucial. Prepare to discuss how you've identified gaps in service or processes in previous roles and the steps you took to address them. This will showcase your proactive approach and analytical thinking.
