At a Glance
- Tasks: Lead a team in managing repair and calibration services for electrical equipment.
- Company: Join Fluke, a global leader in technology with a startup vibe.
- Benefits: Enjoy competitive salary, bonuses, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to continuous improvement and employee engagement.
- Why this job: Make a real impact in a dynamic environment focused on innovation and quality.
- Qualifications: Bachelor's degree in Electrical Engineering and 5 years of relevant experience required.
The predicted salary is between 45000 - 55000 £ per year.
The Norwich Lab Manager will be responsible for managing the repair and calibration services for electrical and temperature equipment. This role involves leading a team of technicians and Lab Admin, ensuring high-quality service delivery, and maintaining compliance with industry standards and regulations.
Key Responsibilities:
- Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment.
- Service Management: Oversee the repair and calibration processes, ensuring timely and accurate service delivery to meet customer expectations.
- Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
- Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution.
- Employee Engagement: Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements.
- Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided.
- Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity.
- Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025).
- Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities.
- Documentation: Maintain accurate records of service activities, equipment maintenance, and quality control procedures.
- Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines.
Qualifications and Experience:
- Bachelor's degree in Electrical Engineering, Electronics, or a related field.
- Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role.
- Strong knowledge of electrical equipment, calibration standards, and repair techniques.
- Excellent leadership, communication, and interpersonal skills.
- Detail-oriented with a strong commitment to quality and accuracy.
- Lead and facilitate Kaizen events and FBS tools application (5S, VSM, Standard Work, Problem Solving).
- Drive waste reduction, cycle time improvement, and cost productivity initiatives using data-driven approaches.
- Implement sustainable improvements through standardization and visual management.
- Proficiency in using service management software and tools.
Norwich Lab Manager employer: Fluke
At Fortive, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters growth and innovation. As the Norwich Lab Manager, you will lead a dedicated team in a role that not only emphasises technical excellence but also prioritises employee engagement and development, ensuring that every team member feels valued and empowered. With access to comprehensive training programs and a commitment to continuous improvement, you'll thrive in an environment that champions both personal and professional advancement while contributing to meaningful solutions in high-impact fields.
StudySmarter Expert Advice🤫
We think this is how you could land Norwich Lab Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Lab Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and technical expertise, as these are key for the Lab Manager position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your professionalism.
We think you need these skills to ace Norwich Lab Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Norwich Lab Manager role. Highlight your experience in managing teams and your technical expertise in repair and calibration services. We want to see how you fit into our culture and values!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've mentored or trained others, and how you’ve fostered a collaborative environment. We love seeing candidates who can inspire and motivate their teams!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Fluke
✨Know Your Stuff
Make sure you brush up on your knowledge of electrical equipment and calibration standards. Be ready to discuss specific techniques you've used in the past, as well as any relevant industry regulations like ISO17025. This will show that you're not just familiar with the basics but have a solid grasp of the technical aspects.
✨Showcase Your Leadership Skills
As a Lab Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you've successfully supervised and mentored teams in the past. Highlight any initiatives you've taken to enhance employee engagement and foster a collaborative environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding troubleshooting complex issues. Think of specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Engage with Customer Relations
Customer satisfaction is key in this role, so be prepared to discuss how you've built and maintained strong relationships with clients. Share examples of how you've addressed customer needs and ensured their satisfaction with services provided. This will demonstrate your commitment to quality service delivery.
