SaaS Implementation Consultant Intelex Remote, United Kingdom Posted 4 hours ago

As an Intelexian, this role is critical to helping our customers drive positive change by implementing and configuring solutions to achieve their Health and Safety Business Goals. As a Consultant, you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers, handling projects with varying scope and complexity. Collaborating with customers across all industries, you will lead efforts to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities to ensure customer satisfaction and desired outcomes are achieved. Your role involves achieving specific targets related to quality, customer satisfaction, on-time delivery, and utilization.

Responsibilities Include, but are not limited to:

• Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
• Manage customer and internal project team relationships, and communication throughout the project ensuring the customer and internal project team is kept up to date on the status of projects or tasks.
• Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering and configuration reviews to ensure the solution is aligned with customer requirements.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers’ needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively.
• Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer during User Acceptance Testing.
• Develop and deliver onsite or remote customer-specific training programs during the project implementations.
• Assist Support teams with resolution of customer configuration defects.
• In-frequent travel (up to 20%) to customer sites.
• This role sits in our Professional Services organization, within the Consulting Function, reporting to the Manager, Consulting.
• You will have access to the entire Global Services community for support, consisting of incredibly talented peers, Project Managers, Solution Architects and Subject Matter Experts.
• A tenured member of the team will be your dedicated Intelexian mentor for the duration of your onboarding.
• A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate Injury/Illness on the job.
• Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
• Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers.
• Opportunity to configure across multiple devices (desktop, mobile etc.).

You are exactly what we are looking for if you have:

• A consulting background, with 5+ years technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
• Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences, including technical experts and director-level stakeholders.
• Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
• The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes.
• A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
• Proactive mindset, able to anticipate customer needs beyond initial requests, simplify processes, and deliver efficient, user-friendly solutions.
• A dedication to customer success, ensuring customer satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved.

Our culture is what makes Intelex a great place to work. You’re fit right in if this sounds like you:

• Customer Obsessed, always seeking to understand customer choices, and ways to delight our customers.
• A team player, constantly considering ways to improve performance, and support others to ensure the team’s overall success.
• An innovator, with an inquisitive mind, actively seeking new ways of working, through experimentation to solve problems.
• Courageous, willing to respond to challenge and take on the unknown.
• Deliver results, setting high personal expectations for your own performance.
• Adaptable, and therefore comfortable dealing with uncertainty, complexity, and change.
• Strong interpersonal skills, particularly with regards to communicating and negotiating with customers and colleagues of all levels within an organization.

We welcome you to work with us, let’s together make a difference in the world by helping companies become more sustainable by keeping their employees safe, minimising their environmental impacts, and improving the quality of their products.

Our culture is the foundation of our success. We like to have fun, but we are serious about our role in the world. Maintaining work-life balance, investing in career development for our people, celebrating successes and milestones, and giving back to the community are just a few things that make Intelex such a cool place to work.