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- Tasks: Support logistics and customer service while ensuring timely shipping and receiving of dosimeters.
- Company: Join Fluke, a global leader in technology with a startup vibe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact in logistics and customer support while working with a diverse team.
- Qualifications: Strong communication skills and a team player attitude are essential.
- Other info: Be part of a culture that values diversity and continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
Qualifications/Skills and knowledge:
- Previous logistics experience desired but not essential
- Energy and ability to work under time pressure
- Strong oral and written communication skills
- Effective decision-making skills coupled with the ability to problem solve
- Experience of working cross-functionally
- Results driven
Key Performance Indicators:
- 100% turn around and daily shipment of dosimeters
- Ownership of shipping and receiving mailbox
- Emails to be responded to within 72 hrs (as tracked by Zendesk) or 48hrs for VIPS
- Net Promotor Score (NPS) survey results with improvement trend
Job Purpose:
The Admin & Shipping Clerk is an essential role encompassing all elements of logistics and customer support allowing us to meet and surpass customer expectations. Reporting directly to the Customer Success Manager, the role is to support the Shipping & Receiving Clerk for all logistics tasks whilst working cross functionally and following set procedures to ensure we maintain our strong position within the market. Strict adherence to process is essential to ensure we maintain our accredited regulatory status.
Primary Responsibilities:
The primary role of the Admin & Shipping Clerk is to provide support and absence cover to the Shipping & Receiving Clerk (to turn around both new dosimeters for onwards delivery to customers and the timely return of used dosimeters to Glenwood USA to ensure we meet our regulatory reporting timelines) and take care of all administrative tasks not handled by customer service or sales. The role requires communication with customers either via phone or emails. This is tracked via Zendesk. As we are a small team and due to the inconsistency of the logistic demands a demonstrable team player attitude is essential, along with the ability to work to defined goals and Key Performance Indicators (KPI’s).
Shipping & Receiving Tasks:
- Processing of all inbound and outbound dosimeters in accordance with standard work, ensuring 100% daily turnaround
- To act as point of contact and escalation for couriers/post, including daily chasing if UPS not on site by 3pm
- Daily shipment tracking to spot potential delays and escalate concerns accordingly
- Respond to customer Shipping enquiries via email or telephone, on Zendesk
- Reading and reporting of control dosimeters to minimise any future potential transit dose problems
- Emergency readings of customer dosimeters, with strict adherence to time constraints
- Orderly self-ordering of logistics supplies (boxes, tape, bubble wrap etc)
- Engagement with wider team, particularly US operations.
Administration Tasks:
- Take care of all administrative tasks related to Irish and overseas customers shipments
- Obtain all customer remittances from Zendesk and save in shared file
- Upload invoices to customer specific web portals
- Process and send Passbook requests
- Process all accessory orders such as badge board and holder requests.
- Liaise with manual release customers via telephone on monthly basis and process their shipment orders.
- Organise regular appointments with external company to attend site to complete secure shredding of confidential information.
- To carry out any other additional duties as and when required.
Admin & Shipping Clerk Fluke Kidlington, Oxfordshire, United Kingdom Posted a day ago employer: Fluke Corporation
Contact Detail:
Fluke Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & Shipping Clerk Fluke Kidlington, Oxfordshire, United Kingdom Posted a day ago
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Admin & Shipping Clerk Fluke Kidlington, Oxfordshire, United Kingdom Posted a day ago
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admin & Shipping Clerk role. Highlight any relevant experience, even if it’s not directly in logistics, and show us how your skills match what we're looking for.
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your written skills. Use clear, concise language in your application and make sure to proofread for any typos or errors before hitting send!
Demonstrate Problem-Solving Ability: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your decision-making skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fluke Corporation
✨Know Your Logistics Basics
Even if you don't have extensive logistics experience, brush up on the basics. Understand key terms and processes related to shipping and receiving. This will show your enthusiasm for the role and help you engage in meaningful conversations during the interview.
✨Demonstrate Your Communication Skills
Since strong oral and written communication skills are crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or collaborated with others, as these stories will highlight your ability to work cross-functionally.
✨Show Your Problem-Solving Ability
Be ready to discuss specific challenges you've faced in previous jobs and how you tackled them. This could be anything from managing tight deadlines to resolving customer queries. Highlighting your decision-making skills will resonate well with the interviewers.
✨Familiarise Yourself with KPIs
Understand the key performance indicators mentioned in the job description, like turnaround times and customer satisfaction metrics. Be prepared to discuss how you can contribute to achieving these goals, showing that you're results-driven and ready to make an impact.