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- Tasks: Support logistics and customer service while ensuring timely shipping and receiving.
- Company: Join a dynamic team at Fluke, part of Fortive Corporation.
- Benefits: Gain valuable experience in logistics with opportunities for growth.
- Why this job: Be part of a mission-driven company making a global impact.
- Qualifications: No prior experience needed; just bring your energy and problem-solving skills.
- Other info: Enjoy a collaborative culture focused on learning and development.
The predicted salary is between 25000 - 30000 £ per year.
The Admin & Shipping Clerk is an essential role encompassing all elements of logistics and customer support allowing us to meet and surpass customer expectations. Reporting directly to the Customer Success Manager, the role is to support the Shipping & Receiving Clerk for all logistics tasks whilst working cross-functionally and following set procedures to ensure we maintain our strong position within the market. Strict adherence to process is essential to ensure we maintain our accredited regulatory status.
The primary role of the Admin & Shipping Clerk is to provide support and absence cover to the Shipping & Receiving Clerk (to turn around both new dosimeters for onwards delivery to customers and the timely return of used dosimeters to Glenwood USA to ensure we meet our regulatory reporting timelines) and take care of all administrative tasks not handled by customer service or sales. The role requires communication with customers either via phone or emails. This is tracked via Zendesk. As we are a small team and due to the inconsistency of the logistic demands, a demonstrable team player attitude is essential, along with the ability to work to defined goals and Key Performance Indicators (KPI’s).
The required tasks include, but are not restricted to:
- Shipping & Receiving Tasks
- Processing of all inbound and outbound dosimeters in accordance with standard work, ensuring 100% daily turnaround.
- To act as point of contact and escalation for couriers/post, including daily chasing if UPS not on site by 3pm.
- Daily shipment tracking to spot potential delays and escalate concerns accordingly.
- Respond to customer shipping enquiries via email or telephone, on Zendesk.
- Reading and reporting of control dosimeters to minimise any future potential transit dose problems.
- Emergency readings of customer dosimeters, with strict adherence to time constraints.
- Orderly self-ordering of logistics supplies (boxes, tape, bubble wrap etc).
- Engagement with wider team, particularly US operations.
- Take care of all administrative tasks related to Irish and overseas customers shipments.
- Obtain all customer remittances from Zendesk and save in shared file.
- Upload invoices to customer specific web portals.
- Process and send Passbook requests.
- Process all accessory orders such as badge board and holder requests.
- Liaise with manual release customers via telephone on a monthly basis and process their shipment orders.
- Organise regular appointments with external company to attend site to complete secure shredding of confidential information.
- To carry out any other additional duties as and when required.
Qualifications/Skills And Knowledge
- Previous logistics experience desired but not essential.
- Energy and ability to work under time pressure.
- Strong oral and written communication skills.
- Effective decision-making skills coupled with the ability to problem solve.
- Experience of working cross-functionally.
- Results driven.
Key Performance Indicators
- 100% turn around and daily shipment of dosimeters.
- Ownership of shipping and receiving mailbox.
- Emails to be responded to within 72 hrs (as tracked by Zendesk) or 48hrs for VIPS.
- Net Promoter Score (NPS) survey results with improvement trend.
Admin & Shipping Clerk in Kidlington employer: Fluke Corporation
Contact Detail:
Fluke Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & Shipping Clerk in Kidlington
✨Tip Number 1
Get to know the company! Research Fortive and Fluke, and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Show off your teamwork spirit! Highlight any past experiences where you've worked cross-functionally or supported colleagues. This is key for the Admin & Shipping Clerk role, so let us see how you can contribute to our small but mighty team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining us at Fortive. Don’t miss out on this opportunity!
We think you need these skills to ace Admin & Shipping Clerk in Kidlington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in logistics and customer support. We want to see how your skills align with the Admin & Shipping Clerk role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong oral and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Team Player Attitude: We’re a small team, so showing that you can work well with others is key. Mention any past experiences where you collaborated effectively or supported your colleagues in achieving goals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fluke Corporation
✨Know Your Logistics
Familiarise yourself with the logistics processes mentioned in the job description. Understand the importance of timely shipping and receiving, and be ready to discuss how you can contribute to maintaining those standards.
✨Showcase Your Communication Skills
Since the role involves customer interaction via phone and email, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Team Spirit
This position requires a strong team player attitude. Think of instances where you've collaborated successfully with others, and be prepared to share these experiences during the interview.
✨Be Process-Oriented
Highlight your ability to adhere to processes and procedures. Discuss any previous experiences where following strict guidelines led to successful outcomes, as this is crucial for maintaining regulatory status.