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For Companies At a Glance
- Tasks: Support customers with technical queries and provide product quotations for pool liners and covers.
- Company: Join Certikin, a leading supplier in the pool and spa industry since 1963.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and health cash plan.
- Why this job: Be part of a dynamic team and make a real impact in the pool and wellness sector.
- Qualifications: Technical skills and strong communication abilities are essential; sales experience is a plus.
- Other info: Office-based role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a technical ability? Are you looking for a challenge within a product support team? Certikin International is looking for a Product Support Advisor to join our busy Liners & Covers Division on a 6-12 month fixed term contract basis to help deliver further growth. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centers. Based in our Head Office in Witney, Oxfordshire the successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on liners & covers for pools and providing a high level of customer service.
Responsibilities
- Liaising with customers and building lasting relationships
- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Providing both written and verbal quotations where necessary for products relating to the Liners & Covers Division
- Dealing with technical enquiries referred by the Sales Order Processing department
- Receiving and inputting telephone and email orders as a result of quotations as a result of technical advice and/or quotations
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending Trade Shows and Company-led seminars
- Liaising with External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge in order to influence and develop sales, as well as upselling products
- Providing documentation as required by the customer such as product specification
- Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability.
What will you bring to the role?
- Previous experience of working in the Swimming Pool industry would be desirable but not essential
- Technical skills, practical thinking and a strong sales focus
- Strong communication skills
- Knowledge of account management, or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high-paced environment.
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.
Why Join Us?
- Your role will be office based working 37 hours a week within a small and knowledgeable team.
- We are offering an annual salary of £30,000 depending on experience plus a performance related bonus.
- Competitive Pension Plan: Secure your future with our 4% pension contribution.
- Generous Holiday Allowance: Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
- Comprehensive Health Cash Plan: Our health cash plan helps cover everyday healthcare costs.
- Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint.
- Long Service Awards: Our long service awards recognize and reward your commitment to the company.
- Employee of the Season: Our program acknowledges outstanding performance.
- Free Parking: Enjoy the convenience of free parking at our head office.
At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees.
Product Support Advisor - Liners & Covers Division (Fixed Term Contract) in Witney employer: Fluidra
Contact Detail:
Fluidra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Advisor - Liners & Covers Division (Fixed Term Contract) in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the swimming pool industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research Certikin and understand their products inside out. Be ready to discuss how your technical skills can help solve customer queries and enhance their experience.
✨Tip Number 3
Show off your communication skills! Practice explaining technical concepts in simple terms. This will help you stand out during interviews, especially since you'll be dealing with customer enquiries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Certikin.
We think you need these skills to ace Product Support Advisor - Liners & Covers Division (Fixed Term Contract) in Witney
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight any technical abilities you have in your application. We want to see how you can tackle challenges and provide solutions, especially in the swimming pool industry.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Product Support Advisor role. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Fluidra
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products offered by Certikin, especially in the Liners & Covers Division. Familiarise yourself with common technical queries and specifications so you can confidently discuss how you would handle customer enquiries.
✨Showcase Your Communication Skills
As a Product Support Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email or phone. Practice articulating your thoughts clearly and concisely to demonstrate your ability to build lasting relationships.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved technical issues or customer complaints. Be ready to share these examples during the interview to showcase your analytical skills and practical thinking, which are crucial for this role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Certikin. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
