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- Tasks: Support customers with technical queries and provide product quotations for swimming pool products.
- Company: Join Certikin, a leading supplier in the pool and spa industry.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and health cash plan.
- Why this job: Be part of a close-knit team making waves in the pool and wellness sector.
- Qualifications: Technical skills and strong communication abilities are key; experience in mechanical/electrical is a plus.
- Other info: Great career growth opportunities and a supportive work environment await you.
The predicted salary is between 24000 - 36000 £ per year.
Certikin is looking for a dynamic, motivated, high performing Customer Product Support Advisor to join our Commercial Division. The successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on commercial swimming pool products and providing a high level of customer service. Based in our Head Office in Witney, Oxfordshire, we look for someone with technical ability or experience within the mechanical and/or electrical industry who is eager to work in a technical support team.
Responsibilities
- Liaising with customers and building lasting relationships
- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Providing both written and verbal quotations where necessary for products relating to the Commercial Division
- Dealing with technical enquiries referred by the Sales Order Processing department
- Receiving and inputting telephone and email orders as a result of quotations and technical advice
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending Trade Shows and Company-led seminars
- Liaising with Internal & External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge in order to influence and develop sales, as well as upselling products
- Providing documentation as required by the customer such as product specifications
- Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability
Qualifications
- Previous experience of working in the Swimming Pool industry would be desirable but not essential
- Previous experience of working in a mechanical/electrical industry would be advantageous but not essential
- Technical skills, practical thinking and a strong sales focus
- Strong communication skills
- Knowledge of account management, or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high‐paced environment
About Certikin
Certikin is a leading supplier of pool and spa products in the UK, offering a wide range of products including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.
Why Join Us?
- Your role will be office based, working 37 hours a week within a close‐knit and highly knowledgeable team.
- We are offering an annual salary of £30,000 depending on experience plus a performance‐related bonus.
- Competitive Pension Plan: Secure your future with our 4% pension contribution.
- Generous Holiday Allowance: Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
- Comprehensive Health Cash Plan: Covers everyday healthcare costs, from dental check‐ups to physiotherapy.
- Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint.
- Long Service Awards: Recognise and reward your commitment to the company.
- Employee of the Season: Acknowledge outstanding performance.
- Free Parking: Convenient free parking at our head office.
At Certikin, part of Fluidra, we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission: To create the perfect Pool and Wellness experience responsibly. In conjunction with this, our purpose is to turn water into a better world.
Product Support Advisor - Commercial Swimming Pool Products in Witney employer: Fluidra
Contact Detail:
Fluidra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Advisor - Commercial Swimming Pool Products in Witney
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Certikin's products and values. This way, you can show off your knowledge and passion for the swimming pool industry, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your technical skills and customer service experience can benefit Certikin, especially in handling those tricky enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Product Support Advisor - Commercial Swimming Pool Products in Witney
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any technical experience you have, especially if it's related to the mechanical or electrical industry. We want to see how your skills can help us tackle those customer enquiries effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Product Support Advisor role. We love seeing candidates who take the initiative to connect their experience with what we’re looking for.
Be Personable: Since this role involves building relationships with customers, let your personality shine through in your written application. We appreciate a friendly tone that shows you’re eager to provide top-notch customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Certikin!
How to prepare for a job interview at Fluidra
✨Know Your Products
Before the interview, make sure you familiarise yourself with Certikin's range of commercial swimming pool products. Understanding the technical specifications and benefits of these products will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on Technical Skills
Since the role involves dealing with technical enquiries, it’s a good idea to review basic mechanical and electrical concepts. Be prepared to discuss any relevant experience you have in these areas, as well as how you approach problem-solving in a technical context.
✨Practice Customer Interaction Scenarios
Think about potential customer scenarios you might face in this role. Practising how you would handle technical queries or provide quotations can help you articulate your thought process during the interview. Remember, strong communication skills are key!
✨Show Enthusiasm for Teamwork
Certikin values collaboration, so be ready to discuss examples of how you've worked effectively in a team. Highlight your interpersonal skills and how you build relationships with colleagues and customers alike, as this will demonstrate your fit within their close-knit team.
